720 results found
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Customize Option for Analytic Tab
I hope that we have the option to customize the tabs we have from the Analytics, like changing the color for each tab, which can help us determine the tabs quickly.
4 votes -
In Performance reports, under the user tab, allow us to select multiple call queues
Currently we can only select All Calls, Non-Queue Calls, or just one call queue. We can do the math to get the number we need, but we don't get the specific details we want for those specific queues in one place. Currently we would have to go to each queue separately to get the specific info we want.
5 votes -
Report Info in Body of Email not Attachment
Hello,It would be great to a report that goes into the body of the email rather than a pdf or excel. That way when you open the email the report is right there. The pdf is a little clunky on mobile to view since it's always a 2 page landscape view.It can be very simple: Name - Total Calls - Handle TimeThen the pdf can be attached for more detailed information.Thank you!
9 votes -
analytic unanswered calls
We are creating a report for the overall total of calls that are unanswered for an extension we were advised to add the sum of the total missed and abandoned calls, it would be useful for us if there is a direct KPI that we can add on the query to show on the analytic reports.
4 votes -
Add average handle time to business analytics' table section for users dashboard
Add average handle time to business analytics' table section for users dashboard so we can check on the average handle time of each user. This is currently available under the performance reports but it is a big hassle to switch to performance report only to check on the average handle time.
6 votes -
Add all the numbers on reports analytics
The client wanted to see all numbers on his account on reports analytics under company numbers.
4 votes -
Report Analytics for Outbound Call and Faxes
Need to produce a report of all of our users with their DDI numbers and their outbound calls/faxes numbers. The standard user list report from RC doesn't include this and we need to understand who has a non geographical number on display and who doesn't. I need it to include the following level of detail.
6 votes -
Set up rules for auto adding users to groups based on job title
The capability to automatically add the users on a call groups based on job title.
1 vote -
Ability to generate if the queue needs more member
The customer wants to have an option where RingCentral can provide a report if a call queue needs more call takers/member
2 votes -
Total talk time is not an option to table Widget of Business Analytics
Total talk time is not an option to table Widget of Business Analytics. Ability to have total calls and total talk time for columns when creating table widget in business analytics.
9 votes -
Ability to check possible reason why calls are getting dropped
Customer wanted to be able to check the reason why calls are getting dropped.
9 votes -
Customized Analytics
Add the time spent on DND (per user), calls transferred between specific departments (from admin to sales) and unsuccessful call transfers (if possible, between specific departments) on the reports
2 votes -
Improve the Call Records Reporting
In Business Analytics, the Call Records default dashboard in the Business Analytics page does not have the same information as the Call Logs report. For example, it's missing calls and it doesn't report the forwarded numbers. All data, regardless of reporting tool, should tie-out.
1 vote -
different export file formats for the same report gives different data - what shouldn't be
If we download a performance report in Excel format there is the Session ID in first column but as we have a huge amount of call data (i.E. for month or quarter), the CSV format is the only way we can handle that. But here is where things got worse: if downloading the same report as CSV, the session-ID is missing. It would be very nice if the same report gives the same data regardles which file format you choose. This is a bit annoying. There was also a Case open to this with the reaction: "Thank you for your…
14 votes -
Filter by Call Direction in Performance Reports - Call Details
When filtering call information, its helpful to see the KPIs for Outbound calls as well.
4 votes -
1 vote
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Option to come up with the most called hours.
There should be an option wherein we can search for the most called hours for that month or week, because we are aiming to know on which hour do we have most call volume for the purpose of availability of schedules.
4 votes -
Better texting options
Currently ring central does not allow everyone in the office to have access to text message to main phone number. We only have one phone number the customers call and text. All employees need to have access to reply to those text messages coming in. currenly only one extension can reply to those text message. we need all extensions and everyone in the office to be able to reply to those messages
1 vote -
call queue call pick up
Ability to see the missed calls for call pick up under call queue
1 vote -
View only mode in Business Analytics
Please create a view-only mode for Business Analytics for the dashboard owners (similar to the View Only mode in Live Analytics)
1 vote
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