635 results found
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Email to Fax Report
To add specific reports for email to fax. This will help to see the number of outgoing faxes that were using email to fax feature.
3 votes -
Ajouter dans les reporting les appels entrants rejetés par les agents
Objectif : suivre les agents qui ne prennent pas les appels acheminés sur leurs postes.
1 vote -
Detailed info in Call Log or Analytics
It would be beneficial to us business owners if we can easily understand the terms used in call log and analytic report. Please have more detailed information or brief explanation in terms of why the call failed, who hanged up the call first, what are the factors that caused the call unsuccessful.
4 votes -
Performance Report during weekdays
needs to get the performance report from different months but only wants the data from weekdays, doesn't want to use weekends
4 votes -
Analytics - Destination of Call (Export w/existing Spreadsheet)
Hello,Recently a customer noticed that the Analytics portal GUI offers the ability to see the call destination of an Inbound call (see example screenshot). Our customer would like to see this destination show in the report (excel) that is available to download from this GUI.
19 votes -
Missed Calls/Abandoned Calls KPI in Analytics Portal though the call has been answered by other call queue memebers.
If a call got routed over to a call queue and missed by the initial member in a sequential call pattern and got answered by the 2nd user, missed call is being logged by the system. it is confusing customers on how many calls were really missed on that call queue.
6 votes -
# of Total "Actual/True" Calls
Can you please add an analytics report column/category for total # of actual/TRUE calls made that doesnt include missed, hang ups, disconnected, no answer, or wrong number? Managing a call center this would be extremely helpful when pushing agents to exceed daily minimum calls/talk time requirements?
4 votes -
Allow widgets to be moved on dashboard
I like the dashboards though a little more documentation is needed to get the most out of them. My idea: ability to adjust the position of the widgets to move what is most important to the top of the dashboard
4 votes -
Report that shows user Call Recording Status & Permissions
This would allow admins to view the users who already has Automatic Call Recording and whichever Permission they have in one go. Very useful if you have a big amount of users
3 votes -
RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User))
RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User)
2 votes -
Table on the performance reports should be filtered when selecting site
Currently, on the page "performance reports > users" when I select a site, only the graphic is updated. the table below still list all the call queues and users.This the view with no filter in the attached file : (Page no filter.png)This the view with a site filter applied : the table below the graphic is the same (page with site filter.png)When filtering the data on this page, the whole page should be filtered : both the graphics AND the table below.
8 votes -
Number in Use Report
Currently we have access to the Company Numbers report. We need that same format to reflect All numbers assigned to our account (both in use and in inventory).
7 votes -
Improvment on Analytics Device Alerts
Customers have been seeing false positive alerts on device alerts set in RC Analytics. This has been occurring when assigned devices have not gone offline but possibly suffered from a drop in network connection momentarily. This request is for an improvement on the accuracy of the device alerts going forward.
1 vote -
Attach reports for Business Analytics subscriptions
It would be nice to be able to attach the report to the email for subscribed business analytic reports instead of requiring the user to log in to download the data
2 votes -
Screen Barging
Customer would like to have a feature where they can't just hear the call but to also monitor the screen activity of the specific user.
1 vote -
Remove Clutter from WallBoard
Why have a wall board mode if you're going to keep those silly warnings and license status download buttons. Please remove these to make it a true wallboard.
4 votes -
Add Active call volume metric
In the Ring Central analytics there is not currently a way to view the total number of active calls on your system. You can view the active calls in the quality tab, but you have to add the total number up yourself. This is fine, but being able to see a number of "10 Active Calls" or "37 Active Calls" that is constantly updated would be a good way of measuring peak times at a glance. This is especially helpful for my business as we are a utility company and peak calls usually means trouble around the corner. Adding this…
1 vote -
This Week Custom Range on Performance Report
Need This Week option on the RingCentral Analytics > Performance Reports > Custom Date Range. This will help generate a report within the middle of the week.
3 votes -
Analytic reports for dialing time
It would be useful to us if there is an analytic KPI for the time the user is dialing for outbound many of the users are hanging the phone a long time before dialing
1 vote -
Standard users to access the amount of outbound dials they have made each day
We track the amount of calls our agents make every day. However, the agents themselves don't have a way to easily check how many calls they have made throughout the day. For example, an agent may need to check the amount of dials they've made after 4 hours of work to see how many more dials they need to make to reach their goal for the day. We want the agents to be able to view only their own amount of calls.
1 vote
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