Skip to content
← RingCentral Ideas

Analytics & Reporting

Analytics & Reporting

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

674 results found

  1. Report on the Duration of How Long a Call is Monitored

    To be able to know how long a call has been monitored for the productivity of quality auditors. Apart from being part of the Reports/Analytics, it should also be available for Salesforce Task Object

    2 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Agent Performance Metrics

    Customers are asking to see how long an individual or group of individuals have been logged into a queue, set to DND, in a call, etc. so that they can assess performance.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. sms performance report

    I am trying to schedule reports to be sent to our admins. I have the Performance reports and they look amazing. I am just missing the SMS portion. Is there a way to show how many texts are sent by each line each day?

    58 votes
    Future Consideration  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Count actual phone numbers dialed instead of Salesforce logged calls.

    I used to love the old ring analytics, they used to show me calls per hour and total dialed numbers. Now it's showing me how many logged calls I've made. To keep salesforce not a giant mess we dial as many as 10 numbers before we log the call. Otherwise we'd be filling up salesforce activity with a million calls to bad numbers. I just want the RAW number of phone numbers I've actually dialed. And a dialed per hour. This shouldn't be hard AT ALL and I don't know how you guys' managed to build an entirely new analytics…

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Add Inbound Fax Analytics

    Please add the ability to quantify inbound fax via the analytics portal. We currently utilize over 200 virtual extensions that act as a fax inbox for our sites. We would like the ability to view the total number of received inbound faxes across all extensions in our organization via the analytics portal. There is currently no way to report on inbound faxes.

    22 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  6. Reporting - Filter options

    Reporting is so important for management to use for offsite users. Allowing a group to filter by queue and users (not one or the other) or for that matter, expanding your analytics reporting to allow for managers to report on login and logout times. Just give us more tools to report please.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. add sound notifications on live reports when a call hits the queue

    Our team monitors the Queue on a larger screen from their workspace. A sound notification would help them not have to get up and check over the cubicle wall rather just listen for the notification to know there's a call in queue

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Conference call roster of participants

    provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Auto Transfer #

    In the analytics it would be really helpful to see # of calls transferred to other lines automatically if the calls are not answered. I am not talking about manual transfer.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. User Status on Exported Performance Reports

    Excel Exported Performance reports show the Status for all users as 'Active'.Including disabled or deleted users for lines that have been reset & reassigned for new staff.The results should reflect the current status of the users at the time of export.This would support filtering the results to only show currently active user accounts currently I am forced to compare the 'download user list' against the exported performance report to manually remove deleted accounts, in order to only report on currently active users.

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  11. abandoned calls

    should have a report on the analytics on where you can see the number of abandoned calls or ended calls while waiting on the line before going to our vm.

    3 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Allow you contact center folks to be able to see Analytical Reports

    I have a dashboard set to show how we are performing at any point of the day - including Service Level. I cannot share it with my team however, because they don't have sufficient privileges. I would like for them to be able to constantly see how we are performing to our KPI's.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Ability to modify the excel report from Analytics Subcriptions.

    We need option to modify the fields and tabs that are included in the Analytics Subscriptions reports.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Recorded calls reports

    Looking for a report that shows all the Ring Central lines that are set to record, and know if they record inbound or outbound. Also would like a report that shows calls YTD and if they were recorded.

    2 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  15. Audit Call Listening

    Would like to understand how many / which managers are listening to team calls live via the HUD

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Recording % versus calls made

    It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Missed Call on the call queue Should have the more details view for missed call made by caller and made by the Users

    Customer requesting to have more detail view showing the seperate information of abondoned call details made by the caller and the abandoned call details made by the user

    1 vote
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Increase length of time reports are saved

    All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting

    12 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. create a Conference Bridge Report

    create a Conference Bridge Report that detailed the ph# and time the person had joined the Conference Bridge.

    2 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Call indentifier, provide the name in the reports

    The callers dialed number should reflect both the number and name in the reportsExample 877-842-3210 United Healthcare or Unknown, if its unknow, we shall able to add the name similar to Truecaller

    1 vote
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
1 2 … 20 22 24 … 33 34
  • Don't see your idea?