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936 results found

  1. KPI in Analytics to show talk time per caller

    We would like to have the KPI in Analytics to see the average talk time PER CALLER.

    3 votes
    0 comments  ·  Other  ·  Admin →
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  2. To have visibility to see the number of call per day per customer in Analytics

    To have visibility to see the number of call per day per customer in Analytics

    1 vote
    0 comments  ·  Other  ·  Admin →
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  3. Add all the numbers on reports analytics

    The client wanted to see all numbers on his account on reports analytics under company numbers.

    3 votes
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  4. Export Widget Report Graphs to PDF

    The Graphs generated in the Analytics portal are great. It would be even better if we can export these to PDF in addition to Excel. This would make the graphs easier to share with others in the organization.

    6 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  5. Live Reports: Caller ID of queued calls.

    We can already see the amount of callers waiting in the queue but we are unable to see what their caller ID is. This would be a benefit in the event of a call drop/disconnection to be able to see if/when they call back in. It also allows for our agents to be aware of potential social engineering threats when someone repeat calls looking for a different agent.

    1 vote
    0 comments  ·  Live Reports  ·  Admin →
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  6. Report where it will show which users had not used RingCentral in the given timeframe

    We would like to have a report wherein it will show inactive RingCentral user extensions within a specified time frame.

    2 votes
    0 comments  ·  Adoption & Usage  ·  Admin →
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  7. Performance Call Reports

    For Call Reports in Performance reports, it would be best to show/include the user's extension number to easily identify which user made/received the call.

    1 vote
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  8. Change the start date of Yearly Reports

    Would like to change the start date of yearly reports in LOB to align with company financial year rather than calendar year.

    1 vote
    0 comments  ·  LOB  ·  Admin →
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  9. call park reporting in analytics

    have a call park reporting in analytics

    2 votes
    0 comments  ·  Live Reports  ·  Admin →
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  10. Need an alert for this.

    We have had Room Meetings left active when the host person did not click LEAVE or else end that meeting. So, it is left running for hours.

    I need an Alert made to trigger if any Meeting goes beyond, say two hours, and send an alert to check it. Or else make the Alert selective for abnormal timing periods.

    2 votes
    0 comments  ·  Alerts  ·  Admin →
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  11. As a super admin ability to edit live report dashboards that are owned by someone else

    Please add the ability as a super admin to edit, delete, transfer ownership of dashboards that are owned by other people. This would help with employee turnover and adjusting dashboards when the employee is not able to.

    16 votes
    Planned  ·  1 comment  ·  Other  ·  Admin →
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  12. automated report

    Automated report for call recording. The call recording report that will show all calls with 30 minutes length and 60 minutes length for call listening.

    2 votes
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  13. Generate a report where the call got disconnected. i.e., IVR Menu, Call Queue, User

    • What issues is this solving for? Generating reports for calls being disconnected while on the IVR Menu prompts.
    • How will the feature help customer’s processes? It will help determine how many calls are being disconnected while the IVR Menu prompt is playing.
    • Who would benefit from it? The RingCentral customers.
    • How should it work? When they go to the Analytics Portal > Performance Reports, there should be an option to see where the calls got disconnected. i.e., IVR Menu, Call Queue, Users

    1 vote
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  14. User Role Permissions: Specific Users to Only Access Data from a Certain Dashboard

    Limit access to only one dashboard for a site.Site call logs permissions to only access call logs and analytics data from their assigned site.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. To have the option to set a label for a phone number to show in the call logs.

    Customer would like to have the option to set a label for the phone number to show in the call logs.

    Currently, call logs will show the phone number in "from" for outbound calls. The customer would like to be able to set a label.

    Feature request for Super Fares.

    2 votes
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  16. Customised hours

    Not enough rules for customising the times for the Call Volume and Service Level widgets.

    We only have a choice of hours, which is complicated when a service has hour-long breaks.

    As a result, the abandoned call rate is incorrect and so is the service level.

    1 vote
    0 comments  ·  Live Reports  ·  Admin →
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  17. Device Reporting for Firmware versions

    Can RingCentral add the Firmware version our Phones (Poly and Yealink) are on in the Rooms & Devices reporting?This would make version control easier if we were able to reference a report in the Analytics portal that showed the current firmware our phones are using.

    7 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  18. Emojis Report

    Customer want to know if we have a statistics report that can measure how many emojis were sent thru the RingCentral Message on their Account.

    2 votes
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  19. Add Week-to-date as a date range filter for calls

    Having the option to track week to date calls allows us to see how we're tracking over the course of the week.

    22 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  20. Business Analytics - Any way to display call quantities that were blind transferred

    In Business Analytics I'm trying to create a report that shows the number of calls that were blind transferred vs transferred normally (where the user puts the caller on hold, calls the person asking if they'd like to accept the transferred call, and if so only then do they transfer).

    We're trying to get on top of staff using the blind transfer functionality.

    1 vote
    0 comments  ·  LOB  ·  Admin →
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