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950 results found

  1. New live report widget for top / bottom performers

    I would like a new widget to showcase the top performers in the sales teams on the wallboards accross our offices and also one to highlight those at the bottom that need to improve - It would be good to add some logic to exclude those that are absent for the day so the lowest performer that has greater than 1 call so it excludes the 0 calls and 0 call times staff.

    1 vote
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  2. Remove ability to Unsubscribe from Business Analytics Subscriptions

    Our staff can easily unsubscribe from important call reporting. Not good. Please remove ability to unsubscribe. Thank you!

    1 vote
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  3. Download Adoption & Usage page as a PDF

    I need to download the Download Adoption & Usage page as PDF. The performance report is no way near in depth as the Adoption & Usage page.

    6 votes
    Under Review  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  4. Track Manager usage of Call Monitoring and Call Recording

    It would be helpful to know how much time or how many times a manager is spending monitoring and listening to recorded calls to ensure they are providing feedback to the team members. This would be very helpful Thank you.

    2 votes
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  5. The ability to transfer the ownership of performance reports of one extension to another.

    It will be easier for customer to just change the ownership instead of creating a new performance report.

    1 vote
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  6. Call Log Information for RingGroup

    Calls that were connected to an extension with RingGroup set don't provide details on the extensions being connected, who was able to answer or miss the phone call

    1 vote
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  7. Please add Outbound KPI on call queue under Performance Reports

    Users have outbound KPI while Queues does not. Please add outbound KPI as well for Queue under performance reports.

    6 votes
    Under Review  ·  1 comment  ·  Live Reports  ·  Admin →
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  8. Live Reports and Performance Reports - Restrict data visibility

    Would like to setup live reports so that individual sales agents can see their intraday call stats but NO-ONE elses. At present this isn't possible. Needs to be live/close to real-time for daily target tracking

    1 vote
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  9. Admin Access to see if an agent deleted Missed Calls on the App

    This will be helpful for us to see if the agent has missed a call and just deleted it.

    2 votes
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  10. New Widget for Live Reports

    Need to add a Widget that shows who is receiving the call. There area no widgets that show who is receiving the call. I need to be able to know which agent is chosen.

    1 vote
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  11. Need Unique inbound call analytics on the analytics graphs

    It would be nice to have a column showing how many unique inbound calls came in on a call que and answered by a user.

    7 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  12. Filter out actual abandoned calls in Business reports in Analytics

    I would like to request to have a feature in business reports in analytics where we can filter out the actual abandoned calls from the calls that are just being tagged as abandoned when someone answers the call from a call queue

    2 votes
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  13. Call Logs Reports Account Identifier

    Please include to the call logs email report the account where that specific report/email was sent from, espcially if they are handling multiple accounts and receiving email from the call logs reports daily so they easy know which account call report they recieved.

    7 votes
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  14. A report that shows the daily call trends by the hour for an entire month.

    My call center manager wants to see monthly trends by hour to help him with staffing.

    6 votes
    Under Review  ·  1 comment  ·  Adoption & Usage  ·  Admin →
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  15. Call Report for Dropped Calls

    Call Report for Dropped Calls

    5 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
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  16. Offer business hours selection for recurring reports in analytics.

    Currently only 24 hour period for recurring reports (yesterday, last 7 days, etc.). Need ability to choose business hours for recurring reports. Example - Reports need to show activity during business hours, not the calls after hours when no one available. This increases the missed calls and abandoned calls for the queue and is not accurate for business hours activity.

    24 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  17. IGT DIAL REPORT UPDATE

    Please adjust the daily report

    2 votes
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  18. Data for Hold time when transferring a call.

    just to keep a record of our employees when they answer a call.

    1 vote
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  19. Export Performance analytics in a specific time period (Month) to be broken down by day not summed.

    Managers would find this helpfulIt is useful because you can see total # of calls an employee did on a daily basis instead of the lump sum of the time period. You guys basically already have this data in the graph. If it can just be exported in a CSV. I included a screenshot of another program that does this and it makes it very easy to export all this information.

    1 vote
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  20. QoS - Meetings Filter For RC Rooms

    It would be very helpful as an IT admin to be able to sort QoS by calls in which RC Rooms were the hosts or in attendance. Currently it requires employees to report the meeting ID or title of the meeting to troubleshoot. If we could sort by Rooms, it would also allow us to see how frequently meetings are being booked in conference rooms to do cost analysis.

    1 vote
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