774 results found
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Update KPI to show text messages
communicating through the text feature for some is more popular than making a call. So it would be nice to see how often it is being used daily.
1 vote -
KPI reports to be available every 15 minutes
Client KPI reports are being generated on an hourly basis, we need it to be available every 15 minutes
1 vote -
Text message analytics
A text report that would be like the Phone performance reports. It would also include fax.
1 vote -
Create a report to see the total call volume broken down by each hour of the day
Would like to be able to track the busiest hours of each day over a long period of time. If the report could be sorted by user or all users, that would help project staffing needs
4 votes -
Data that shows time and date of call refusals in Analytics, Performance report
Currently in the Performance Reports in Analytics, only the "# Refused" report is available. Instead, there should also be a report that shows the specific date and time of when calls are being refused in Analytics for Performance report. This will allow the admins to gather more detailed reports of call refusals.
18 votes -
Ability to download full life cycle of a call
We can see the lifecycle of a call (incoming to receptionist, transferred to an associate) including hold times but cannot download this same level of detail. We want to be able to understand the full lifecycle of the call using analytics, but can't seem to get this level of detail on an export.
19 votes -
Live Call Reporting
Live call count dashboards for users, maybe on HUB. When employees have call counts they have to meet daily they really need to able to see their own live metrics.
6 votes -
Viewing metrics per day when looking at a specific time period, rather than summed or averaged
When I want to look at the call metrics for as individual or team over a specific period of time, the numbers are aggregated. I want to see what each person's metrics are each day. I want to see how many inbound and outbound calls (or any other metrics I choose) they made on each specific day. That will be more informative to me than the way it is currently set up. For example, if I look up an individual's numbers for the last week, it will only give me the total number of inbound calls and outbound calls and…
1 vote -
Embeddable analytics dashboard
An embeddable analytics dashboard could benefit corporate users with interest in monitoring performance without dedicating as many resources as must be used currently. My personal use case would be displaying an analytics dashboard on monitors spaced throughout our corporate offices/CS departments. As of now, this practice requires an entire computer dedicated to one task, displaying one full screen webpage on a large TV. Ideally, a widget or embeddable URL will navigate to a webpage and generate a unique token that can be entered into the analytics portion of a RingCentral account to authorize access(much like how some streaming devices will…
4 votes -
Pull Login and log out reports
Requesting to add the feature to be able to monitor and get a report about the log in and log out of the users on the account
10 votes -
Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc
Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etcThis would be great. We have several hundred sites and site managers are constantly asking for their extension lists.
9 votes -
Future Date/Time Performance Subscriptions
Really a disadvantage that RC doesn't have the ability to create subscriptions for future dates/times. Having to manually run a call report numerous times a day to get the daily rollup instead of just being able to let it run is honestly archaic.
5 votes -
RingCentral App Message Data Export File Type Should be User Friendly
SFDC case no. 13414506
https://rc.lightning.force.com/lightning/r/Case/5002H00001IMZXTQA5/viewcompany: Elemental LED, Inc.
RC UID 252899027 (83 lines) PST
current Total MRR: USD 3,910.04
http://adp.glip.net/company-new.html?company_id=1806286849I.T. department needs to present the RingCentral App Message Data Export result to other departments like Human Resources. They are checking all of a user's team membership.4 votes -
Analytics by Dept
Would you please create a function so that someone can see analytics for some users but not all? This way the manager of a department may access analytics for their department without being given access to the entire company.I would also suggest greater internal communication on suggestions-- it took a lot of steps and apparent miscommunications to be directed here.
40 votes -
Need Reports Greater than 6 months, Need one year
I would like to run a report on the inbound calls thus far in 2020 and get data on our Inbound calls and if they have increased month by month and which months after COVID started impacting us in Mid-March and see the impact on our employees phone useage from working from home.
40 votes -
Allow data on abandoned calls to be downloadable along with the other call data
Right now, when I go to the performance reports section and download calls, the abandons are not being included. I want to be able to see and download the data on what the individual abandons were.This would be useful because it will allow analysts, and by extension managers, greater visibility into what calls are being abandoned. It is hard to know when these abandons are happening, where they are coming from, how long the caller was trying to wait before hanging up, etc. without more granular data.
4 votes -
Be able to display an accurate service level based on my hours of operation.
Currently the Service Level being displayed on my live reporting screens is factoring in calls that came in outside of business hours and were routed to voicemail. Per your CS team, there is currently not a way for the Service Level to only look at calls that were presented during our normal business hours.
2 votes -
Centralized Management of Analytics reports and Analytic Subscriptions.
We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up a shared account and using that to keep all of our reports and subscriptions in. This does work, but security wise is not the best practice, as it pretty much eliminates all tracking of user changes to a specific individual to this system. Plus it also has some issues.We have also had many instances where a user has…
11 votes -
Selecting specific time & date
In Performance Report, if you choose Today and then pick a specific "Time From", the "Today" selection will move to "Custom Range" and the date will not change dynamically the following day.
1 vote -
Added KPI's on Performance Reports Regarding IVR extensions to have a computation on how many percent callers press an option.
If an IVR has 6 options I want to have a computation percentage on each option. This will definitely help us determined on how many percent customer's presses each option on IVR to show on performance reports. Because we really need that.
4 votes
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