1139 results found
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Live Reports: Caller ID of queued calls.
We can already see the amount of callers waiting in the queue but we are unable to see what their caller ID is. This would be a benefit in the event of a call drop/disconnection to be able to see if/when they call back in. It also allows for our agents to be aware of potential social engineering threats when someone repeat calls looking for a different agent.
1 vote -
Report where it will show which users had not used RingCentral in the given timeframe
We would like to have a report wherein it will show inactive RingCentral user extensions within a specified time frame.
2 votes -
Performance Call Reports
For Call Reports in Performance reports, it would be best to show/include the user's extension number to easily identify which user made/received the call.
1 vote -
Multiple owners for Public Dashboard
The customer wants other super admin extensions to be able to edit/change the saved dashboard that he shared with them.
4 votes -
Change the start date of Yearly Reports
Would like to change the start date of yearly reports in LOB to align with company financial year rather than calendar year.
1 vote -
Need an alert for this.
We have had Room Meetings left active when the host person did not click LEAVE or else end that meeting. So, it is left running for hours.
I need an Alert made to trigger if any Meeting goes beyond, say two hours, and send an alert to check it. Or else make the Alert selective for abnormal timing periods.
2 votes -
automated report
Automated report for call recording. The call recording report that will show all calls with 30 minutes length and 60 minutes length for call listening.
2 votes -
Generate a report where the call got disconnected. i.e., IVR Menu, Call Queue, User
• What issues is this solving for? Generating reports for calls being disconnected while on the IVR Menu prompts.
• How will the feature help customer’s processes? It will help determine how many calls are being disconnected while the IVR Menu prompt is playing.
• Who would benefit from it? The RingCentral customers.
• How should it work? When they go to the Analytics Portal > Performance Reports, there should be an option to see where the calls got disconnected. i.e., IVR Menu, Call Queue, Users1 vote -
User Role Permissions: Specific Users to Only Access Data from a Certain Dashboard
Limit access to only one dashboard for a site.Site call logs permissions to only access call logs and analytics data from their assigned site.
4 votes -
To have the option to set a label for a phone number to show in the call logs.
Customer would like to have the option to set a label for the phone number to show in the call logs.
Currently, call logs will show the phone number in "from" for outbound calls. The customer would like to be able to set a label.
Feature request for Super Fares.
2 votes -
Customised hours
Not enough rules for customising the times for the Call Volume and Service Level widgets.
We only have a choice of hours, which is complicated when a service has hour-long breaks.
As a result, the abandoned call rate is incorrect and so is the service level.
1 vote -
Device Reporting for Firmware versions
Can RingCentral add the Firmware version our Phones (Poly and Yealink) are on in the Rooms & Devices reporting?This would make version control easier if we were able to reference a report in the Analytics portal that showed the current firmware our phones are using.
7 votes -
Add Download option in the queue call details page of Business Analytics
Current behavior: Go to Business Analytics > Queue dashboard > Select the queue in the filter > Click on the name of the call queue to view the details of the queue calls. There is no download option unlike in the Performance Reports.
Expected Behavior: It would be helpful to have the option to download the queue call details report.
4 votes -
Emojis Report
Customer want to know if we have a statistics report that can measure how many emojis were sent thru the RingCentral Message on their Account.
2 votes -
Add Week-to-date as a date range filter for calls
Having the option to track week to date calls allows us to see how we're tracking over the course of the week.
22 votes -
Business Analytics - Any way to display call quantities that were blind transferred
In Business Analytics I'm trying to create a report that shows the number of calls that were blind transferred vs transferred normally (where the user puts the caller on hold, calls the person asking if they'd like to accept the transferred call, and if so only then do they transfer).
We're trying to get on top of staff using the blind transfer functionality.
1 vote -
ability to filter call length greater than 120 seconds
that way we can filter unnecessary calls that didnt even lasted 120 seconds
1 vote -
Add alert of adding a number to sms campaign
It would be nice for the admin and user to receive an email letting us know the number was added to the SMS campaign. Also, provide analytics on the sms message in the campaign to make sure we are not in violation.
2 votes -
Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer...
... it.. Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer it.
2 votes -
Add an analytic for failed calls
If a user places or receives a call and it either fails to get out from the original user or fails to reach its destination and why it failed, where it failed, and possible troubleshooting steps.
2 votes
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