974 results found
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IGT DIAL REPORT UPDATE
Please adjust the daily report
2 votes -
Data for Hold time when transferring a call.
just to keep a record of our employees when they answer a call.
1 vote -
Export Performance analytics in a specific time period (Month) to be broken down by day not summed.
Managers would find this helpfulIt is useful because you can see total # of calls an employee did on a daily basis instead of the lump sum of the time period. You guys basically already have this data in the graph. If it can just be exported in a CSV. I included a screenshot of another program that does this and it makes it very easy to export all this information.
1 vote -
QoS - Meetings Filter For RC Rooms
It would be very helpful as an IT admin to be able to sort QoS by calls in which RC Rooms were the hosts or in attendance. Currently it requires employees to report the meeting ID or title of the meeting to troubleshoot. If we could sort by Rooms, it would also allow us to see how frequently meetings are being booked in conference rooms to do cost analysis.
1 vote -
International vs Domestic
There is no way to separate international calls vs domestic calls inbound and outbound in reports so we can see how many minutes are being used for each. This is disturbing that is is not a part of the reporting feature
2 votes -
Select individual days for scheduled reports
I'd like to be able to select indivudal days for scheduled reports. Currently you can only select Every Day, Weekly or Monthly. It would be very useful to be able to select individual days like Mon-Fri to mirror our business hours. Thank you!
5 votes -
Add metric in Business Analytics/LOB for calls answered via call pick-up
We've found that when someone answers a call via call pick-up, doesn't get counted in Business Analytics/LOB. The addition of the metric would be useful because we can then see how department call pick-up groups are performing as a whole.
2 votes -
User Performance Report KPIs - ADD KPI FOR #INTERNAL AND #EXTERNAL
It would be great to have a KPI for # Internal and # External such that we can compare these at user level without having to use the main filter to only explore one vs the other.
1 vote -
The customer would like to add the number of external calls for users and call queue from the dashboard.
The customer would like to add the number of external calls for users and call queue from the dashboard so that they can easily track the number of external calls for users and call queue.
1 vote -
Reporting of metrics broken down per day in a select period of time i.e. Only every Monday in a month
This is useful to compare metrics and output of users in a more specific timeframe, especially on days where the office may be busier with calls. You could compare every Monday within a month for example in one report, to see productivity. This allows you to make a more accurate comparison in relation to call volume and productivity if Mondays are your busier days of the week. There are ways around this by pulling reports individually and compiling data, but having a shortcut would be nice!
3 votes -
Allow import of Call logs from CC to UC or vice versa
would like to be able to export call logs/contact history from CC or UC and then import it to the other
3 votes -
Allow a Report to run based on which setting users are using
Would like to have a report to see what features users have enabled (such as auto-answer calls)
2 votes -
Live reports in Analytics to display list of extension numbers under Queue monitor.
- Under Queue monitor> partner wanted to see the list or the extension number who are available or engaged in a call
1 vote -
Reports for federated accounts
We have a need for reports across accounts. At the moment, we're manually combining reports from all of our different accounts/businesses. It would be much easier if there was a way to generate reports for all accounts that you have access to.
1 vote -
Publicly accessible Performance Reports in the RingCentral Analytics portal.
Please provide a way for users who did not create a team report but have access to the analytics portal, with the ability to update a team report.
1 vote -
I would like to see the disconnect information in the QOS analytics reporting.
I would like to see the disconnect information in the QOS analytics reporting. This would be beneficial for troubleshooting issues. There is already a lot of data for the call. The disconnect information would further round out the call life cycle. It would also help when working on call quality/disconnection issues.
2 votes -
option to see the percentage of the calls that had incomplete data captured on Analytics
Would like to have an option to see the precentage of calls that's unable to capture the packet loss and jitter on Analytics QOS Report. Those uncaptured is being tagged as good call due to null data. Having this feature would allow us to see how many calls were not being tagged as Poor on QOS Report and would able us to understand the behavior of the call.
1 vote -
Generate/Download Report data per day
Customer want to have the option for data report per day. Customer want to have the option download it and not per date range.
1 vote -
Include a way to analyze Common Area phone activity
We have many 3rd party conferencing systems set up to register to RingCentral for telephony. Without analytics for these phones appearing in Ringcentral, I cannot even tell how much they are being used without manually pulling reports from each individual device.
7 votes -
Analytics to report on average calls per hour
We have an area that receives calls that are handled through a Call Queue. The manager of the area wants to look at average call volumes to manage appropriate staffing. So, they want to look back over a period of weeks (e.g. last 12 weeks) and see the average calls by weekday and time. (Sundays at 9 AM, 10 AM, 11 AM... Mondays at 9 AM, 10 AM, etc.) All of the analytics available make this unique by date, but we want to look at the AVERAGE over 12 weeks of Sundays at 9 AM. That will result in better…
2 votes
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