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988 results found

  1. Update KPI to show text messages

    communicating through the text feature for some is more popular than making a call. So it would be nice to see how often it is being used daily.

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  2. Reporting for internal messaging.

    Need to be able to search a report for messages by employee.

    3 votes
    Future Consideration  ·  4 comments  ·  Other  ·  Admin →
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  3. Report upload in BI tool

    I would like the option for a Last 30 Day, Last 60 Day, Last 90 Day data lookback to be able to schedule that report and have it uploaded automatically daily to our BI tool. Current options only allow for this month or last month, and would like to have a rolling lookback option.

    1 vote
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  4. Pull Login and log out reports

    Requesting to add the feature to be able to monitor and get a report about the log in and log out of the users on the account

    18 votes
    Future Consideration  ·  4 comments  ·  Other  ·  Admin →
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  5. Service Status - Analytics Portal

    On the service status page (https://status.ringcentral.com/) it would be beneficial to see status regarding the analytics portal. There has been a recent incident of this service being down and it would be nice to see this reported here. Thanks!

    2 votes
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  6. Text message analytics

    A text report that would be like the Phone performance reports. It would also include fax.

    2 votes
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  7. Full Agent Login Time Reporting Capabilities

    My organization, and I'm certain many others, would benefit from full login time reporting capabilities with RingCentral Office. Although stats like Talk Time, ASA, and Hold Time are available, there isn't anything that documents specifically how much time an agent is signed on or average login time for a team to give comparative information. On the individual level and on the queue level, being able to see how long someone has been logged in (both real-time and historically) gives important insight into employee behaviors.

    36 votes
    Future Consideration  ·  4 comments  ·  Other  ·  Admin →
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  8. Analytics: Voicemail total minutes

    I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicemails will show the individual as well as the total minutes of the received voicemails.

    2 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  9. Option to view what phone number dialed in during a Meeting under Analytics > Meeting Dashboards

    If we have this feature, the Admin will be able to determine or identify who joined in by validating the phone number.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. Exclude weekends for call log analytics

    Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.

    2 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  11. PLEASE ADD SMS LOGS ON ADMIN PORTAL AND RC APP

    cust can access sms log and determine errors so they can do something on their end.

    5 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  12. Analytics - IVR key presses as a KPI option

    Be able to see what IVR key presses are being used for a site/branch within analytics site. Right now we have no way to track routing to shared que's from branches using it. i.e. caller pushes 2 on ivr, is routed to a large multi site que. i would like to be able to see how many times that branch was routed to that que.

    34 votes
    Future Consideration  ·  2 comments  ·  Other  ·  Admin →
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  13. Analytics portal scheduled reports email

    The user extension who created the scheduled analytics report was already deleted from the account and the email address of that deleted user is still receiving the scheduled reports. The option to delete/edit the scheduled reports/subscription is not available on the super admin's end. It will be better if there will be an option on other admins/super admin on the account to edit the scheduled reports/subscription settings.

    1 vote
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  14. Text Receipt Report

    Report to detail text messages, sent, delivered, etc..

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  15. Add Common Area Phones to RingCentral Analytics

    It would be super helpful to be able to get reporting on common area phones in RingCentral Analytics.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. Data that shows time and date of call refusals in Analytics, Performance report

    Currently in the Performance Reports in Analytics, only the "# Refused" report is available. Instead, there should also be a report that shows the specific date and time of when calls are being refused in Analytics for Performance report. This will allow the admins to gather more detailed reports of call refusals.

    22 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  17. Call Logs with unique Call ID and Number for Call Queue sequence

    A user is wondering if there is a way to include in the call logs details Call ID (not caller ID) or Number sequence for a call queue report. By this means we can group a call result according to the call ID number without being mixed with the other call result. e.g.TypeFromToCall IDCall SequenceExtinbound888898459188812345621471101inbound888898459188812345621472102

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. PowerBI gateway

    PowerBI is a latest and advanced BI tool from Microsoft. We use both Ringcentral and PowerBI in our organisation and like to have a gateway connection to pull data directly from PowerBI.

    5 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  19. KPI reports to be available every 15 minutes

    Client KPI reports are being generated on an hourly basis, we need it to be available every 15 minutes

    1 vote
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  20. Create a report to see the total call volume broken down by each hour of the day

    Would like to be able to track the busiest hours of each day over a long period of time. If the report could be sorted by user or all users, that would help project staffing needs

    4 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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