Dashboard for agents in RingCX | Agent platform.
RingCX agents should have the option to view the dashboard to see the other agent's status in the RingCX Agent platform, not in Analytics, without the need to change the agent type to Supervisor.
Lynce
shared this idea
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David
commented
Agent access to dashboard view of other agents could be in the form of another tab on the agent window. In our companies case, our agent has to have a view of the dashboard AND their own inbound metrics. So, we have to use two windows in our case. See attached screen shot for what I mean about another tabbed view.
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Justin
commented
This is paramount for the way our call center works currently!
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Ashley
commented
I agree, this needs to be a feature. It is helpful for remote workers that may not be able to see a dashboard on a TV. It also creates efficiencies within the departments in making sure there is always someone available to take calls (especially for smaller teams).
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Kyle
commented
I completely agree. This needs to be a feature. Especially for remote workers. We are on a hybrid schedule and aren't in the same room to display our dashboard on a TV 3 days of a week.
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Lynce
commented
Please see attached.
