All agents in a group or team, not just Supervisors and above, should be able to easily see the status of all members of the group or team. Team members should not have to check with other team members to see who is in ready status before they leave the queue before they take a break or need to do other work that requires them to be out of the queue. Thank you.

Agent access to dashboard view of other agents could be in the form of another tab on the agent window. In our companies case, our agent has to have a view of the dashboard AND their own inbound metrics. So, we have to use two windows in our case. See attached screen shot for what I mean about another tabbed view.

This is paramount for the way our call center works currently!

I agree, this needs to be a feature. It is helpful for remote workers that may not be able to see a dashboard on a TV. It also creates efficiencies within the departments in making sure there is always someone available to take calls (especially for smaller teams).

I completely agree. This needs to be a feature. Especially for remote workers. We are on a hybrid schedule and aren't in the same room to display our dashboard on a TV 3 days of a week.

Please see attached.