Settings and activity

30 results found

1. Automatic text reply when called is missed

   23 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Edith Villanueva supported this idea  ·  Sep 16, 2025

2. Block a number Globally for the entire company, without it being attached to a Super Admin extension

   10 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Edith Villanueva supported this idea  ·  Aug 21, 2025

3. Chats with no customer activity being routed to agents – Ideally, these should be reopened and returned to the queue instead of being direct

   4 votes

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   1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Not clear. Define "no customer" activity

   For the part about if chats are closed by customers, assuming that we're talking about Live Chat: if customer abandons chat, but leaves email or phonenumber, should this not reach an agent?

   
   

   Are you proposing to remove abandoned chats from the queue?

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   Edith Villanueva commented  ·  Aug 19, 2025  ·  Edit…  ·  Delete…

   Currently, chats with no customer activity are being directly routed and assigned to agents. Ideally, these chats should be automatically reopened and returned to the general queue instead of being assigned to individual agents. This change would help ensure that agents are only assigned active or relevant chats, improving efficiency and customer experience.

   Additionally, if chats closed by customers and then routed to agents is the expected behavior, this request aims to provide an alternative flow for organizations preferring a different process.

   We recommend considering this feature for future updates to offer more flexible chat routing options.

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   Edith Villanueva shared this idea  ·  Aug 19, 2025

4. send an emergency notification to all our employees that would interrupt any call with a message

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Edith Villanueva supported this idea  ·  Aug 17, 2025

5. Ability to see Logged out agents in RingCX Real time Dashboard

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Edith Villanueva supported this idea  ·  Jul 29, 2025

6. Express Link to work with email filters

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Edith Villanueva supported this idea  ·  Jul 16, 2025

7. Call queue extension and Phone numbers must also display in the RingCX Corporate directory

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Edith Villanueva shared this idea  ·  Jun 6, 2025

8. RingCX allows you to pick up calls on the dashboard manually

   5 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Edith Villanueva supported this idea  ·  May 27, 2025

9. User List Incoming Call Set up Report

   7 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Edith Villanueva supported this idea  ·  May 15, 2025

10. Allow more than 10 people on a group SMS

    57 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Edith Villanueva supported this idea  ·  Apr 23, 2025

11. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    29 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Edith Villanueva supported this idea  ·  Apr 11, 2025

12. Ability to force agents back to Available Status from Dashboard

    8 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Edith Villanueva supported this idea  ·  Apr 11, 2025

13. Cross-Site Access Management Enhancement

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Edith Villanueva supported this idea  ·  Mar 25, 2025

14. CONNECT EMAIL INTEGRATION TO OTHER FOLDERS/LABELS IN GMAIL

    12 votes

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    Under Review  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Edith Villanueva shared this idea  ·  Feb 26, 2025

15. Setting up a time limit for calls, like Google’s call duration

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    New  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Edith Villanueva shared this idea  ·  Feb 18, 2025

16. Analytics access for Supervisor

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    New  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Edith Villanueva shared this idea  ·  Jan 13, 2025

17. Analytics, average number of calls during a period (not just a day)

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Edith Villanueva commented  ·  Dec 31, 2024  ·  Edit…  ·  Delete…

    Option in Analytics Performance Report queues that will be aggregated into hours instead of days when the date range is changed to monthly or quarterly.

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    Edith Villanueva supported this idea  ·  Dec 31, 2024

18. RCX RT Dashboard to Show Individual Caller Hold/Wait Time

    9 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Edith Villanueva shared this idea  ·  Nov 20, 2024

19. Allow Admins to Enable HD Video for their Users

    4 votes

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Edith Villanueva supported this idea  ·  Nov 20, 2024

20. User Status on Exported Performance Reports

    10 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Edith Villanueva supported this idea  ·  Sep 18, 2024