Settings and activity
160 results found
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239 votesImplemented ·
AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
An error occurred while saving the comment Justin supported this idea ·
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3 votes
An error occurred while saving the comment Justin commented
Agreed! We have a lot of school districts that need multicast paging to their phones in case of emergency. The config is simple to do, but time consuming as a partner because we have to touch every single phone. RC can add it to their config, but want wayyyyy too much money to make it happen.
Stop being greedy and help your customers have a better experience!
Justin supported this idea ·
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2 votes
Justin shared this idea ·
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20 votes
Justin supported this idea ·
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22 votes
An error occurred while saving the comment Justin commented
This is a much needed feature. We have a lot of customers that are migrating from other PBXs and keeping their existing, and compatible phones to use with RingCentral. Adding phones one at a time is a HUGE waste of time. Practically every other section in RC has a Bulk Add feature, and this is needed for BYOD phones as well!
Justin supported this idea ·
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5 votes
Justin supported this idea ·
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7 votes
Justin supported this idea ·
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4 votes
Justin supported this idea ·
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58 votesPlanned ·
AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!
Justin supported this idea ·
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15 votes
An error occurred while saving the comment Justin commented
Yes, this is a much needed feature. Users rely on seeing their extension number on their desk phone to tell others where to call them. Every other PBX I've used has this feature.
Justin supported this idea ·
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36 votes
An error occurred while saving the comment Justin commented
This is critical and would make it so much easier to figure out how and why a call went somewhere that the customer thinks it shouldn't have.
Justin supported this idea ·
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16 votes
An error occurred while saving the comment Justin commented
This is critical and would make it so much easier to figure out how and why a call went somewhere that the customer thinks it shouldn't have.
Justin supported this idea ·
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4 votes
An error occurred while saving the comment Justin commented
This is critical! My customer has agents that need to make an outbound call from CX, and they are being put right back into an Available state after the call is completed. CX should put them into the last state they were in once the outbound call is completed.
Justin supported this idea ·
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173 votes
An error occurred while saving the comment Justin commented
This should be the default option for call distribution. Our customers are not happy with the current distribution pattern. Calls need to be offered to longest available agent during their current Available state.
Justin supported this idea ·
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28 votes
An error occurred while saving the comment Justin commented
This is such a basic PBX feature, it needs to be implemented. Some customers don't want callers to be able to dial an extension from the IVR menu.
To add, when you do implement this feature, allow limiting extension dialing to a specific Site as well.
Justin supported this idea ·
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2 votes
Justin shared this idea ·
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6 votes
An error occurred while saving the comment Justin commented
Yes, this would be very handy to have, considering the list of User Phones doesn't have a lot of "at a glance" information.
Justin supported this idea ·
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3 votes
Justin shared this idea ·
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169 votesImplemented ·
AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!An error occurred while saving the comment Justin commented
I see RingCentral likes to implement the important stuff. Way to go guys!
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206 votesPlanned ·
AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Hi everyone, this is planned. It is coming with new call service features in Summer 2024!An error occurred while saving the comment Justin commented
It's now summer 2025 and this feature is still not implemented!
An error occurred while saving the comment Justin commented
2024 has come and gone, still no feature to separate the mobile and desktop apps ringing...
An error occurred while saving the comment Justin commented
Summer 2024 has come and gone, still no feature for separate ringing of desktop and mobile apps.
An error occurred while saving the comment Justin commented
This is a must! Having both desktop and mobile apps ring together is incredibly annoying when I'm at my desk.
Justin supported this idea ·
According to your documentation, this has not been implemented as Paul originally requested.