Settings and activity
188 results found
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16 votes
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Justin
supported this idea
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36 votes
An error occurred while saving the comment Justin
commented
This is critical and would make it so much easier to figure out how and why a call went somewhere that the customer thinks it shouldn't have.
Justin
supported this idea
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19 votes
An error occurred while saving the comment Justin
commented
This is critical and would make it so much easier to figure out how and why a call went somewhere that the customer thinks it shouldn't have.
Justin
supported this idea
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8 votes
An error occurred while saving the comment Justin
commented
This is critical! My customer has agents that need to make an outbound call from CX, and they are being put right back into an Available state after the call is completed. CX should put them into the last state they were in once the outbound call is completed.
Justin
supported this idea
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197 votes
An error occurred while saving the comment Justin
commented
This should be the default option for call distribution. Our customers are not happy with the current distribution pattern. Calls need to be offered to longest available agent during their current Available state.
Justin
supported this idea
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28 votes
An error occurred while saving the comment Justin
commented
This is such a basic PBX feature, it needs to be implemented. Some customers don't want callers to be able to dial an extension from the IVR menu.
To add, when you do implement this feature, allow limiting extension dialing to a specific Site as well.
Justin
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2 votesJustin
shared this idea
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7 votes
An error occurred while saving the comment Justin
commented
Yes, this would be very handy to have, considering the list of User Phones doesn't have a lot of "at a glance" information.
Justin
supported this idea
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3 votesJustin
shared this idea
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169 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!An error occurred while saving the comment Justin
commented
I see RingCentral likes to implement the important stuff. Way to go guys!
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14 votes
An error occurred while saving the comment Justin
commented
Still boggles the mind that I have to add the same phonebook entry to each voice queue. This needs to be implemented ASAP!
An error occurred while saving the comment Justin
commented
Yes please. It is absurd that I have to manually add phonebook entries one at a time. A manual upload via a CSV or XLSX file is a must!
Justin
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4 votesJustin
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3 votesJustin
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75 votesJustin
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29 votesJustin
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13 votesJustin
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29 votesJustin
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33 votesJustin
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3 votesJustin
shared this idea
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2 votesJustin
shared this idea
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Yes, this is a much needed feature. Users rely on seeing their extension number on their desk phone to tell others where to call them. Every other PBX I've used has this feature.