← RingCentral Ideas

Settings and activity

153 results found

  1. Admins need to control RingCentral app settings

    25 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Justin supported this idea  · 

  2. Allow adding more than 3 accounts to RingCentral app

    3 votes
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    Justin shared this idea  · 

  3. Create a Repeat Queue Event option

    9 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin commented  · 

    This is needed so we can easily have queue events loop to replay announcements. Currently, to program this, I would need to build an infinite amount of queue events to loop announcements.

    This is a feature on ShoreTel/Mitel ECC and our customers migrating to RingCentral expect this feature.

    Justin supported this idea  · 

  4. Improve handling media for Queue events

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  5. Automatically set Queue Event Duration based on duration of single play audio file

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin shared this idea  · 

  6. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    88 votes
    Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Justin commented  · 

    The current limits are abysmal, what decade are we in? The early 90's?

    Justin supported this idea  · 

  7. RingCX- Ability to upload Audio File and change the system default audio

    5 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin commented  · 

    This is critical to be able to customize default system audio files. I have customers that require bespoke configurations. Not being able to customize these files creates hesitation in recommending the product to them.

    Justin supported this idea  · 

  8. Add Direct Number should let me pick numbers from my account

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin shared this idea  · 

  9. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    82 votes
    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Justin supported this idea  · 

  10. Inbound Queue Callback - option to record caller's name

    9 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin shared this idea  · 

  11. Ability to Move Users Between Groups in RingCX

    4 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin commented  · 

    This is possible, CX support just didn't know how to do it when I initially contacted them.

    I later found that if you click on an agent to get into their profile, you then have to click the "..." in the upper right, and select Move. This will let you move the agent to a different agent group.

    It still would be nice to have drag and drop from the agent groups page though.

    Justin supported this idea  · 

  12. Audo Dial (RingDown) feature for Cisco ATA191

    6 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin commented  · 

    Hi Ron, if you can log into the ATA's web interface, you can use a custom dial string to create a ringdown. Below are my notes on this:

    To set up a Hotline or Ringdown, use the following entry in the Dial Plan
    (P0<:xxxx>)
    The digit following "P" denotes the number of seconds before the extension is dialed
    The digits following ":" denote the extension to dial

    Justin supported this idea  · 

  13. ringdown feature for yealink

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Justin supported this idea  · 

  14. Assign an external number for IVR menu

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Justin supported this idea  · 

  15. Remove 'advertisements' in the My Extension portal

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin supported this idea  · 

  16. Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls

    6 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin commented  · 

    Very strange that this is not possible to do. It would also make trying to set my ring order a lot less frustrating if this was noted on the the ring order page!

    Justin supported this idea  · 

  17. Poly Savi 8200 on RC Phone and RC App compatibility

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Justin supported this idea  · 

  18. Allow all extensions to send SMS from main Company extension

    189 votes
    Under Review  ·  44 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Justin supported this idea  · 

  19. Show who a favorite contact is on a call with

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Justin shared this idea  · 

  20. Presence Reboot Warning

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Justin supported this idea  · 
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