Settings and activity
120 results found
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30 votes
Ben
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15 votesBen
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219 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this feature here.
Ben
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94 votesBen
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46 votesBen
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39 votes
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30 votesBen
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46 votes
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113 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Please ensure that you are on the latest version of the app. Thank you!
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160 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
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This feature is currently in open beta and available for all!
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29 votes
I have had this issue a few times.As an SUPER ADMIN, I need to be able to see and quickly read / extract all conversations between EMPLOYEE A and EMPLOYEE B for compliance purposes.In the RC Desktop app, SUPER ADMIN can follow the steps listed here:https://support.ringcentral.com/article-v2/Exporting-message-data-in-the-RingCentral-app.html?brand=RingCentral&product=MVP&language=en_USTo do a compliance export on a User, Users, or Team/Group of people between a date range.This JSON file is not quick or easy to navigate though especially in a time critical situation. As part of the download, keep the JSON file(s), but then compile these back into what the USER would see. Each text file would be the equivilant of each group and each 1:1 message channel.