← RingCentral Ideas

Settings and activity

120 results found

  1. Report number of licenses used by each department for service chargeback

    2 votes
    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Craig supported this idea  · 

  2. Allow 911 notifications to be tied to specific Call Queues or Sites\Markets\Regions

    8 votes
    0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Craig supported this idea  · 

  3. 911 Alert Routing

    72 votes
    3 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminSeongho (Senior Product Manager, RingCentral) responded

    I understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.

    An error occurred while saving the comment
    Craig commented  · 

    Travis' suggestion for notification lists by ERL is excellent. We have hundreds of ERLs though, so would appreciate the ability to create a default notification list by site and then optionally revise the list by ERL. "Inpatient building default notification list = person1, person2, public safety". For "inpatient building psychiatry department, use default notification list + psychiatry on-call".

    An error occurred while saving the comment
    Craig commented  · 

    Our situation is a little different, we would like 911 notifications by site. One site might be a hospital with a public safety department, while another site might be off-campus office hoteling space not served by an internal public safety department. In that case, notifications would go specific people at that site. Each site should allow for multiple alert recipients.

    Craig supported this idea  · 

  4. Gather Firmware files for the desk phones

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Craig supported this idea  · 

  5. Checking the Firmware version via the admin portal

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Craig supported this idea  · 

  6. Centralized management of device upgrades/firmware

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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    An error occurred while saving the comment
    Craig commented  · 

    As a hospital, this is critical for us. We need to be able to release device firmware updates to test groups, then proceed at a minimum site-by-site. A better solution would be to designate update groups so that we knew that, for instance, no more than half of the phones in the emergency department might update at the same time. It would be a bad thing if they all happened to grab the update at the same time and were unavailable for 10 minutes. We also need the ability to delay the firmware updates if, say, there's a mass casualty event and the hospital is slammed. The portal should let us see and report on the firmware versions each device is running as well.

    Craig supported this idea  · 

  7. emergency response location

    2 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Craig supported this idea  · 
    An error occurred while saving the comment
    Craig commented  · 

    Rob, if you haven't stumbled across this you can back into this by downloading a user list from the admin portal. Go to users, users with extensions, click the three dots on the right side, and choose Download User List. ERL is in column Y of the download spreadsheet. That's not as useful for ongoing checks as it would be to have it right in the portal but if you hadn't seen it might help for periodic reviews

  8. Allow 911 notification email/SMS recipients to be specified by location

    34 votes
    Planned  ·  15 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Craig supported this idea  · 

  9. Disable "Security Notice from RingCentral" VM and email when the account admin is the one making the change

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Craig supported this idea  · 

  10. Incoming Cellular Caller ID name needs to flow to desktop App/HUD, not just to desk phone.

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Craig supported this idea  · 

  11. Manually reset the RC desktop app version report

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Craig supported this idea  · 

  12. Ability to download phone numbers in number inventory

    4 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Craig supported this idea  · 

  13. Disable the "Via RingCentral" Label

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Craig supported this idea  · 

  14. Feature Request: Restrict User Login to RingCentral Mobile App

    11 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Craig supported this idea  · 

  15. Disable Overall AI Assistant

    11 votes
    New  ·  3 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Craig supported this idea  · 

  16. Super Admin Role But Read Only

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Craig supported this idea  · 

  17. Request for Enhanced Voicemail Deletion Options: Multiple Selections via Control Key or Three-Dot Menu"

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Craig supported this idea  · 

  18. Selecting multiple voicemails by holding 'Ctrl' or 'Shift'

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Craig supported this idea  · 

  19. Feature to disable incoming Voicemail from RingCentral (When changes are made on the Extension)

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Craig supported this idea  · 

  20. download or extract information from Account like the Emergency Response Location

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Craig supported this idea  · 
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