Currently, when a user utilizes the "Report an Issue" feature within the RingCentral Desktop or Mobile app, the diagnostic logs and descriptions are sent directly to RingCentral Support. Company Administrators have no visibility into these reports unless the user manually notifies the IT team. We are requesting an automated notification system that alerts designated Admins whenever a user on their account submits a report.

Problem Statement
Lack of Visibility: Admins are often unaware of recurring user issues until they escalate, even if users have already "Reported an Issue" via the app multiple times.

Redundant Support Efforts: Admins may spend time troubleshooting a local issue that has already been reported to RingCentral, or vice versa, leading to a "siloed" support experience.

Delayed Response: Internal IT teams cannot provide immediate "concierge" support to users who are clearly struggling enough to use the reporting tool.

Proposed Solution
Add a toggle within the Admin Portal (under Notifications or Service Status) that allows Admins to:

Enable/Disable Admin Notifications for the "Report an Issue" feature.

Designate specific email addresses (or a distribution list) to receive a copy of the user's report summary.

Receive a "Report ID": If possible, include the ticket or reference number generated by RingCentral so Admins can reference it if they need to call RingCentral Support on behalf of the user.

Use Case / Business Value
Proactive Management: Admins can reach out to users immediately to offer temporary workarounds (e.g., "I see you're having audio issues, use your desk phone while we check your headset").

Improved User Experience: Users feel more supported when their internal IT team is "in the loop" with their technical difficulties.