Settings and activity

73 results found

1. RingCX Chrome App

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ahmad supported this idea  ·  Jan 14, 2025

2. Case Sensitivity for Audio Search is not friendly

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  Jan 2, 2025

3. RingCX Digital Inbox Restricted to Roles

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   Under Review  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Ahmad supported this idea  ·  Dec 13, 2024
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   Ahmad commented  ·  Dec 13, 2024  ·  Edit…  ·  Delete…

   The product team has informed us that role-based restrictions are not supported in RingCX, as this is an Engage Digital-only feature that was removed from RCX.

   However, we’ve observed that when an inbox with restrictions is moved to another folder, the restrictions no longer apply. This behavior creates inconsistency and reduces the effectiveness of the restriction feature.

   To address this, we recommend enhancing and restoring this functionality in RingCX. Specifically:

   Inbox restrictions should persist and remain unchanged, even when the inbox is moved to a different folder.
   Restoring this capability would improve control and consistency within RingCX’s digital messaging features.

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4. Automatic Call Termination During Network Issues

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  Dec 13, 2024

5. Engage voice application should disconnect the call when calling a number no longer in service or disconnected line.

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ahmad supported this idea  ·  Dec 13, 2024

6. Show RingCX UII in Ringsense

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm glad to let you know that this feature is now available in your account.

   
   

   On clicking details view of any interaction, you can find all source identifiers including UII for interactions from RingCX.

   
   

   You can also filter interactions via UII

   Ahmad shared this idea  ·  Nov 18, 2024

7. option to delete license in the license and inventory

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  Oct 26, 2024

8. Check another user's messages using Admin Password or Master Password

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ahmad supported this idea  ·  Oct 21, 2024

9. arrange disposition alphabetically in RingCX

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  Oct 12, 2024

10. Permission to see specific users in the performance report

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    2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ahmad supported this idea  ·  Oct 2, 2024

11. CNAM Update

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    1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Ahmad supported this idea  ·  Sep 30, 2024

12. leave voicemail after IVR greeting when no action is done

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Sep 23, 2024

13. Unable to fast forward or rewind while listening to call recordings

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    Needs More Information  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Sep 18, 2024

14. Mask inbound caller ID

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ahmad commented  ·  Aug 27, 2024  ·  Edit…  ·  Delete…

    This feature is very crucial especially for confidential purposes.

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    Ahmad supported this idea  ·  Aug 27, 2024

15. Interaction Details does not match Agent disposition dashboard data

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Aug 21, 2024

16. Press a key/button and call routes directly to that call queue's specified voicemail

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ahmad supported this idea  ·  Jul 10, 2024

17. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ahmad supported this idea  ·  Jun 10, 2024

18. Fax transmission notification to include copy of fax.

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ahmad supported this idea  ·  Jun 10, 2024

19. RingCX IVR press path report

    23 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  May 30, 2024

20. Share SMS Template across all users in the account

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    8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Ahmad commented  ·  Apr 24, 2024  ·  Edit…  ·  Delete…

    I suggest that this can be read only version for standard users then editable version for superadmins.

    This helps save time for other user to create another template

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    Ahmad supported this idea  ·  Apr 24, 2024