← RingCentral Ideas

Settings and activity

45 results found

  1. arrange disposition alphabetically in RingCX

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ahmad shared this idea  · 

  2. Permission to see specific users in the performance report

    16 votes
    2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Ahmad supported this idea  · 

  3. CNAM Update

    6 votes
    0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Ahmad supported this idea  · 

  4. leave voicemail after IVR greeting when no action is done

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad shared this idea  · 

  5. Unable to fast forward or rewind while listening to call recordings

    5 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ahmad shared this idea  · 

  6. Mask inbound caller ID

    9 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Ahmad commented  · 

    This feature is very crucial especially for confidential purposes.

    Ahmad supported this idea  · 

  7. Interaction Details does not match Agent disposition dashboard data

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ahmad shared this idea  · 

  8. Press a key/button and call routes directly to that call queue's specified voicemail

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad supported this idea  · 

  9. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    161 votes
    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ahmad supported this idea  · 

  10. Fax transmission notification to include copy of fax.

    72 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ahmad supported this idea  · 

  11. RingCX IVR press path report

    5 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ahmad shared this idea  · 

  12. Share SMS Template across all users in the account

    38 votes
    5 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    An error occurred while saving the comment
    Ahmad commented  · 

    I suggest that this can be read only version for standard users then editable version for superadmins.

    This helps save time for other user to create another template

    Ahmad supported this idea  · 

  13. Add more details on specific account changes for email notifications to the main superadmin

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad shared this idea  · 

  14. RC phone company contacts

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Ahmad shared this idea  · 

  15. Porting process in the Service Web should show the condition for porting in, i.e. For porting TFN to TFN and Local to Local

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad shared this idea  · 

  16. Adding Personal Emergency Response Locations on User Settings Template

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Ahmad shared this idea  · 

  17. network issue notification during the meeting in RingCentral Meeting

    1 vote
    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Admin →
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    Ahmad shared this idea  · 

  18. Timezone option for Engage Voice Historical Reports

    6 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ahmad shared this idea  · 

  19. SMS CNAM

    17 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Ahmad shared this idea  · 

  20. Enabling Automatic Call Recordings for a specific Site

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad shared this idea  · 
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