Settings and activity

78 results found

1. Automate Chat Queue Availability Based on Business Hours

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Edit…  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  Sep 7, 2025

2. Automated Blind Transfer Rule in Studio Script

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  Sep 4, 2025

3. Receive fax from traditional fax machine without need to configure the fax machine settings

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   New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Ahmad supported this idea  ·  Aug 28, 2025

4. Display Digital SMS ANI in RingCX Analytics Interaction Details

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  Aug 7, 2025

5. RingCX IVR option for Pre-Call Data Collection for Auto-Fill to Agent

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  Jul 23, 2025

6. Custom Intercept Handling for Terminating Calls with No Message

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  Jul 21, 2025

7. RingCX bulk upload on phonebook

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   19 votes

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   Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Ahmad supported this idea  ·  Jul 15, 2025

8. Feature Request: Enable Toll-Free to Toll-Free Call Support

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ahmad supported this idea  ·  Jul 7, 2025

9. IVR voice command

   27 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ahmad supported this idea  ·  Jun 24, 2025

10. The limitations of CX Historical Reports only allows one filter to be used instead of filtering per row

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Jun 24, 2025

11. RC App print to fax plug-in for multiple attachments

    14 votes

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    New  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Jun 4, 2025

12. establishing contact information in RingCX incoming call

    5 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  May 22, 2025

13. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

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    New  ·  17 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Ahmad supported this idea  ·  May 5, 2025

14. Add integration for the RingSense for RingCX icon within the RingCentral app interface

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  May 1, 2025

15. User last login history in RingEX

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Apr 21, 2025

16. Option to add or remove agents in the Live Reports

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Apr 17, 2025

17. Option for Second missed call delivery to originating Ring group Voicemail

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Mar 25, 2025

18. Missed call should show on extensions that does not answer call in ring group or call queue

    21 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ahmad supported this idea  ·  Mar 25, 2025

19. View Ring CX Realtime dashboards in minutes and seconds.

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    101 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ahmad supported this idea  ·  Feb 4, 2025

20. Other Phone System Forwarding to RingCentral (UC) - Whisper Feature

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Ahmad supported this idea  ·  Feb 3, 2025