Settings and activity

40 results found

1. Mask inbound caller ID

   9 votes

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Ahmad commented  ·  Aug 27, 2024  ·  Edit…  ·  Delete…

   This feature is very crucial especially for confidential purposes.

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   Ahmad supported this idea  ·  Aug 27, 2024

2. Interaction Details does not match Agent disposition dashboard data

   2 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  Aug 21, 2024

3. Press a key/button and call routes directly to that call queue's specified voicemail

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ahmad supported this idea  ·  Jul 10, 2024

4. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

   152 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ahmad supported this idea  ·  Jun 10, 2024

5. Fax transmission notification to include copy of fax.

   69 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ahmad supported this idea  ·  Jun 10, 2024

6. RingCX IVR press path report

   5 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  May 30, 2024

7. Share SMS Template across all users in the account

   32 votes

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   3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Ahmad commented  ·  Apr 24, 2024  ·  Edit…  ·  Delete…

   I suggest that this can be read only version for standard users then editable version for superadmins.

   This helps save time for other user to create another template

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   Ahmad supported this idea  ·  Apr 24, 2024

8. Add more details on specific account changes for email notifications to the main superadmin

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  Feb 21, 2023

9. RC phone company contacts

   1 vote

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  Mar 8, 2023

10. Porting process in the Service Web should show the condition for porting in, i.e. For porting TFN to TFN and Local to Local

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  May 30, 2023

11. Adding Personal Emergency Response Locations on User Settings Template

    1 vote

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Ahmad shared this idea  ·  Jun 6, 2023

12. network issue notification during the meeting in RingCentral Meeting

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Sep 20, 2023

13. Timezone option for Engage Voice Historical Reports

    6 votes

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    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Oct 5, 2023

14. SMS CNAM

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Oct 31, 2023

15. Enabling Automatic Call Recordings for a specific Site

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Nov 10, 2023

16. Multiple phone numbers field for RingCX lead list

    6 votes

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Jan 1, 2024

17. Maximize Inbox Navigation in RC App

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Feb 19, 2024

18. Ability to Show/Hide numbers in Caller ID dropdown

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Language management option

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Full Agent Login Time Reporting Capabilities

    34 votes

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    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ahmad commented  ·  Nov 30, 2022  ·  Edit…  ·  Delete…

    Analytics Report on RC App Login and Logout to be included in the Performance report.Like in the contact center platform, there should be the same report showing Login and Logout of an agent for productivity report.

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