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← RingCentral Ideas

Settings and activity

84 results found

  1. Update the locked user access email being sent to Super Admin

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Arnaldo supported this idea  · 

  2. Export all the limited extensions from the Admin portal to the Standard address book (Contact Center).

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arnaldo shared this idea  · 

  3. Setup a phone's caller ID to display the direct number while making calls and receiving calls internally and then displaying the company num

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Arnaldo shared this idea  · 

  4. retrieve the settings if the user was deleted accidentally.

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Arnaldo supported this idea  · 

  5. Presence sync bidirectional visual delay

    34 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Arnaldo supported this idea  · 

  6. Feature Request: Super Admin Self-Service Contact Center Routing Change

    21 votes

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    2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Arnaldo supported this idea  · 

  7. Record calls even if the ACD is off or the customer forgot to enable the on demand call recording

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arnaldo shared this idea  · 

  8. Set multiple numbers in external call forwarding

    19 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arnaldo supported this idea  · 

  9. Customer would like to have their nick name as caller ID instead of Full Name (internal calls)

    2 votes

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    0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Arnaldo shared this idea  · 

  10. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    144 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arnaldo supported this idea  · 

  11. The customer would like to have a 5 digit number where they can send a message: sample format: "Text CATARACT to XXXXX

    1 vote

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Arnaldo shared this idea  · 

  12. The customer would like to disable his own visibility on the HUD

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Arnaldo shared this idea  · 

  13. Allow Administrator to disable "Auto-answer call" feature

    115 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arnaldo supported this idea  · 

  14. Call routing that feature that will go back to the top once it's at the bottom

    3 votes

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    0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Arnaldo shared this idea  · 

  15. The customer would like to use a third-party number as their primary number to receive faxes and will allow them to forward the messages to

    1 vote

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    0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Arnaldo shared this idea  · 

  16. generate the refused calls from the user from the call queue should not be counted multiple times and should be the same as to the call queu

    4 votes

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    1 comment  ·  Analytics & Reporting  ·  Admin →
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    Arnaldo commented  · 

    It is important to have a report that will show wherein it will generate the refused calls from the user from the call queue should not be counted multiple times and should be the same as to the call queue.

    Arnaldo shared this idea  · 

  17. Auto Log Off an Agent feature

    7 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Arnaldo shared this idea  · 

  18. Mass Delete Custom Rules

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arnaldo commented  · 

    The customer would like to know if they can delete multiple custom rules at a time

  19. The customer would like to add the number of external calls for users and call queue from the dashboard.

    1 vote

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Arnaldo shared this idea  · 

  20. Option to choose a different number for the outbound fax.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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