Settings and activity

91 results found

1. Mobile app as endpoint of RingCX

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   Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Arnaldo supported this idea  ·  Sep 18, 2024

2. Filter out a specific skill in the custom reports and do it in multiple reports at the same time

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Arnaldo shared this idea  ·  Sep 11, 2024

3. Limited extension that allows outbound from the phone but disallows external calls to come in unless its coming from an internal extension

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Arnaldo shared this idea  ·  Aug 30, 2024

4. The customer would like to personalize signatures individually for users using their MRC email

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Arnaldo commented  ·  Aug 27, 2024  ·  Edit…  ·  Delete…

   The customer would like to personalize signatures individually for users using their MRC email.

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   Arnaldo shared this idea  ·  Aug 27, 2024

5. The customer would like to have the RingCentral archiver be used on the contact center account.

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Arnaldo shared this idea  ·  Aug 9, 2024

6. Increase Number on a Campaign

   11 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Arnaldo supported this idea  ·  Aug 7, 2024

7. Toll Free number as Caller ID in Japan

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Arnaldo supported this idea  ·  Jul 23, 2024

8. Update the locked user access email being sent to Super Admin

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   New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Arnaldo supported this idea  ·  Jul 10, 2024

9. Export all the limited extensions from the Admin portal to the Standard address book (Contact Center).

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Arnaldo shared this idea  ·  Jul 9, 2024

10. Setup a phone's caller ID to display the direct number while making calls and receiving calls internally and then displaying the company num

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  Jul 3, 2024

11. retrieve the settings if the user was deleted accidentally.

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Arnaldo supported this idea  ·  Jul 1, 2024

12. Presence sync bidirectional visual delay

    34 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Arnaldo supported this idea  ·  Jul 1, 2024

13. Feature Request: Super Admin Self-Service Contact Center Routing Change

    22 votes

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    2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Arnaldo supported this idea  ·  Jun 26, 2024

14. Record calls even if the ACD is off or the customer forgot to enable the on demand call recording

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  Jun 24, 2024

15. Set multiple numbers in external call forwarding

    19 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Arnaldo supported this idea  ·  May 17, 2024

16. Customer would like to have their nick name as caller ID instead of Full Name (internal calls)

    2 votes

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    0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  May 8, 2024

17. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    159 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Arnaldo supported this idea  ·  May 2, 2024

18. The customer would like to have a 5 digit number where they can send a message: sample format: "Text CATARACT to XXXXX

    1 vote

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  May 2, 2024

19. The customer would like to disable his own visibility on the HUD

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  May 2, 2024

20. Allow Administrator to disable "Auto-answer call" feature

    121 votes

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    14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is available! Learn more here.

    Arnaldo supported this idea  ·  Apr 12, 2024