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Settings and activity

4 results found

  1. SMS opt-in opt-out

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Rheychelle supported this idea  · 
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    Rheychelle commented  · 

    the TCPA requires that we avoid contacting individuals who have opted out of our services. Ensuring compliance with these federal regulations is critical, and relying on manual processes introduces unacceptable risk due to the potential for human error or misuse.

    As our VoIP provider, we value your services and recognize that your role as a carrier involves certain legal responsibilities as well. To help us meet these obligations, we are requesting the implementation of a platform-level outbound call blacklist including SMS and any other means of communication to clients who opt-outed out from either communication. This would enable us to prevent calls to opted-out numbers with greater accuracy and consistency, helping us stay fully compliant with the TCPA.

  2. Allow 911 notification email/SMS recipients to be specified by location

    35 votes
    Planned  ·  15 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    An error occurred while saving the comment
    Rheychelle commented  · 

    Ability to group e911 notifications by siteThe customer would like to have an ability to set e911 notifications per site. For example, if site "A" makes a 911 call, all users within site "A" will be notified, but not those located in sites "B" and "C"

  3. Rotating Custom Audio for Hold and Connecting Calls

    27 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Ability to **respond** to short code SMS messages.

    121 votes
    Under Review  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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