Settings and activity
9 results found
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3 votes
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Rheychelle
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4 votes
An error occurred while saving the comment Rheychelle
commented
Currently, 2nd call is disrupting the active call audio; they are having issues hearing the active call when a new call comes in. If we can set ringtone and notification output settings to use their speaker or other audio device, the audio issue will be eliminated.
Rheychelle
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1 voteRheychelle
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3 votesRheychelle
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35 votes
An error occurred while saving the comment Rheychelle
commented
Ability to update Voicemail notifications. Note from customer:
We believe that reducing the number of links in the template will help our team more easily identify phishing attempts. By minimizing the number of links, it becomes simpler to spot potential "SPAM" emails with malicious links.
Specifically, they would like to remove the portion,
"Listen to this voicemail over your phone or by opening the attached file. You can also sign in to your RingCentral account...."Rheychelle
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14 votesRheychelle
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An error occurred while saving the comment Rheychelle
commented
the TCPA requires that we avoid contacting individuals who have opted out of our services. Ensuring compliance with these federal regulations is critical, and relying on manual processes introduces unacceptable risk due to the potential for human error or misuse.
As our VoIP provider, we value your services and recognize that your role as a carrier involves certain legal responsibilities as well. To help us meet these obligations, we are requesting the implementation of a platform-level outbound call blacklist including SMS and any other means of communication to clients who opt-outed out from either communication. This would enable us to prevent calls to opted-out numbers with greater accuracy and consistency, helping us stay fully compliant with the TCPA.
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75 votes
An error occurred while saving the comment Rheychelle
commented
Ability to group e911 notifications by siteThe customer would like to have an ability to set e911 notifications per site. For example, if site "A" makes a 911 call, all users within site "A" will be notified, but not those located in sites "B" and "C"
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31 votes
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198 votes
Once a new greeting is recorded, it would be nice to have the ability to apply the same greeting in multiple custom rules within the user, like a check-box of all the custom rules to apply the same greeting to multiple rules at once without having to download first and reupload it