Settings and activity
140 results found
-
7 votes
Katherine
supported this idea
·
-
11 votesKatherine
supported this idea
·
-
100 votes
An error occurred while saving the comment Katherine
supported this idea
·
-
5 votes
An error occurred while saving the comment Katherine
commented
Customers who need to migrate away from Mitel and have ECC contact center are expecting this feature.
Katherine
supported this idea
·
-
3 votes
An error occurred while saving the comment Katherine
commented
I have issues with that process too. one of my customers didn't realize the would happen and inadvertently added licenses and it was a challenging process to back out the $$. Buying an license of any sort should only be in the purchase section of the account.
Katherine
supported this idea
·
-
110 votes
An error occurred while saving the comment Katherine
commented
We have this enabled on our partner account, but we can no longer launch the admin portal or analytics from EX. And the Icon has change from Ring CX to just Agent. I don't want to recommend this feature to another customer who has over 200 CX agents whose managers are used to launch admin and analytics pages from EX until this is fixed. Both Icons were shown the first day we had it enabled and then the RingCX icon disappeared.
An error occurred while saving the comment Katherine
commented
It's supposed to be available but have a hard time getting it enabled.
Katherine
supported this idea
·
-
10 votesKatherine
supported this idea
·
-
14 votesKatherine
supported this idea
·
-
22 votesKatherine
supported this idea
·
-
79 votesKatherine
supported this idea
·
-
93 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Katherine
supported this idea
·
-
163 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_USKatherine
supported this idea
·
-
177 votesFuture Consideration ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!Katherine
supported this idea
·
-
169 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!
Katherine
supported this idea
·
-
185 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn more about controlling user access to the accept queue calls feature here!
Katherine
supported this idea
·
-
199 votesKatherine
supported this idea
·
-
212 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.
This feature allows for caller ID to transfer in these scenarios.
Warm/Consultative Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
Blind Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
- Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail
The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.
Desk phones: Any Poly, Avaya or Unify models.
RingCentral App: Version 21.4.30 or later
RingCentral Mobile App: Version 22.1.10 or later
RingCentral Phone App: Version…
Katherine
supported this idea
·
-
211 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is planned. It is coming with new call service features in Summer 2024!Katherine
supported this idea
·
-
221 votesKatherine
supported this idea
·
-
15 votesKatherine
supported this idea
·
this is very important for CX because VM on CX as a link is terrible, having the shared VM has been helpful but if you more than 4 queues you can't provide options to leave Voicemail. Sound files attached to email creates more duplication for VM.