Settings and activity

93 results found

1. IVR Wait

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   14 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Katherine commented  ·  Nov 19, 2024  ·  Edit…  ·  Delete…

   and the option of time out - a lot of AA or IVR greetings will say on other systems to press a prompt or remain on the line. you can insert a silent .wav or MP3 file. If you are trying to capture existing Mitel Connect and ShoreTel customers, this would make things easier.

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   Katherine supported this idea  ·  Nov 19, 2024

2. TEXT MESSAGE SMS NUMBER WE SENT FROM

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   37 votes

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   6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented. 

   Katherine supported this idea  ·  Nov 19, 2024

3. add minimum of 3 number of callers allowed in queue

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   23 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2024

4. Switch to toggle back to the Old RingCentral App Layout

   47 votes

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   Under Review  ·  21 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2024

5. Add Special Number to New RC PC Application!

   13 votes

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   New  ·  6 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2024

6. Multiple recipient for faxes and SMS

   109 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2024

7. Making SMS texting while on call faster/more efficient for desktop program (not extension)

   90 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2024

8. SMS Auto-Forwarding

   62 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2024

9. Feature Add: Being able to receive codes from Verification short codes

   26 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2024

10. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    147 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 19, 2024

11. Improve the overall expereince of National and International whitelisting

    50 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

    Katherine supported this idea  ·  Nov 19, 2024

12. Ability to dial out while there is an incoming call

    77 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 19, 2024

13. Call Queue Wait Settings - wait time

    37 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 19, 2024

14. Firefox to be fully supported for RingCentral App

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 19, 2024

15. HUD- ALL option is missing

    21 votes

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    New  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 15, 2024

16. HUD List Vertical Format vs Horizontal Format option

    29 votes

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    New  ·  7 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 15, 2024

17. Sync Presence Between RingCentral App and RingCX

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 15, 2024

18. Disable Call recording announcement

    34 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 15, 2024

19. Ability to set desk phone admin password through admin portal.

    17 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 15, 2024

20. Show Toll-free minute usage in Service Web

    48 votes

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    New  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 15, 2024