Settings and activity
151 results found
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4 votes
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Katherine
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17 votes
An error occurred while saving the comment Katherine
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It would be even better if it would show the DID if you pick up the handset so you don’t have to take five clicks to get to your own D ID on on your ring central desktop. Coming from a Mitel Shoretel environment in the past he was always very helpful to be able to see this and tell and users how to quickly view their profile information.
Katherine
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208 votesKatherine
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3 votesKatherine
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17 votesKatherine
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3 votesKatherine
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60 votes
In design
Katherine
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65 votesKatherine
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45 votesKatherine
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96 votesKatherine
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4 votesKatherine
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5 votesKatherine
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7 votesKatherine
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9 votesKatherine
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5 votesKatherine
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7 votesKatherine
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14 votesKatherine
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120 votes
An error occurred while saving the comment Katherine
commented
this is very important for CX because VM on CX as a link is terrible, having the shared VM has been helpful but if you more than 4 queues you can't provide options to leave Voicemail. Sound files attached to email creates more duplication for VM.
Katherine
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12 votes
An error occurred while saving the comment Katherine
commented
Customers who need to migrate away from Mitel and have ECC contact center are expecting this feature.
Katherine
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3 votes
An error occurred while saving the comment Katherine
commented
I have issues with that process too. one of my customers didn't realize the would happen and inadvertently added licenses and it was a challenging process to back out the $$. Buying an license of any sort should only be in the purchase section of the account.
Katherine
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This is also important so calls are not being recorded if transferred to a third party and you drop off the call. Being able to transfer calls within CX to another agent or supervisor or request escalation assistance via barge-in you can continue to record calls, but not if the call is transferred off the system and the agent drop off completely.