← RingCentral Ideas

Settings and activity

117 results found

  1. Absorb free RingCentral account into company account

    4 votes
    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Katherine commented  · 

    this happens all the time and a big pain to have fix with users or when you are uploading users into the portal.

    Katherine supported this idea  · 

  2. Add external call forwarding option to custom rule at auto-receptionist

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Katherine commented  · 

    this would for company events to a cell phone or answering service for Drs. offices

    Katherine supported this idea  · 

  3. HUD in MS Teams as default landing page

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Katherine shared this idea  · 

  4. Consolidate Extensions and park locations on the pop-out version of the HUD.

    14 votes
    New  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Katherine supported this idea  · 

  5. Display & change your own status in heads up display - HUD

    17 votes
    10 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Katherine supported this idea  · 

  6. Disable "AI is taking notes" when on call

    96 votes
    26 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Katherine commented  · 

    This is very important for a new customer who is going live this month. there are new laws that impact call centers as well as existing ones that make any type of recorded announcement a compliance issue, notification has to be from a live human vs. a robo voice.

    Katherine supported this idea  · 

  7. Share SMS Template across all users in the account

    37 votes
    5 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Katherine supported this idea  · 

  8. Outbound Caller ID options on deskphone pairing

    7 votes
    New  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine commented  · 

    This would be very helpful because people do still use physical phones and if the RC is targeting Mitel Connect customers, this will make them more competitive when repurposing Mitel handsets or getting new one, the customer may and provide similar feature parity allowing the customer to control their handset with the desktop app.

    Katherine supported this idea  · 

  9. Generate report for users with custom voicemail greeting

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Katherine supported this idea  · 

  10. Bulk Edit Phone Number Information

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Katherine commented  · 

    my CX customer has a lot DID's added to change outbound caller ID, it would be great the Label or name the number in bulk by state or assign groups along with organizing numbers within the portal. Some numbers are being used by CX outbound dialing others are for EX users and turnover.

    Katherine supported this idea  · 

  11. Bulk assigning inventory numbers

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Katherine supported this idea  · 

  12. Set Intercom Feature In Bulk.

    58 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Katherine supported this idea  · 

  13. Schedule Templates

    4 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Katherine commented  · 

    this would be a huge time saver to implementation and maintenance.

    Katherine supported this idea  · 

  14. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    30 votes
    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Katherine shared this idea  · 

  15. Super Admin full access to VM and SMS on the Admin Portal

    39 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Katherine supported this idea  · 

  16. Turn off DND from Online account admin portal

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Katherine supported this idea  · 

  17. Call Notes

    6 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine commented  · 

    Yes I miss this option - on Mitel/ShoreTel connect you could make notes during a call and you could export the history of those calls and Notes from you client with time duration. Very handy.

    Katherine supported this idea  · 

  18. Add AI criteria

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Katherine supported this idea  · 

  19. Enable AI transcription on Desk phone

    104 votes
    Planned  ·  31 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Katherine supported this idea  · 
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    Katherine commented  · 

    While softphone is often replacing handsets, there are still a lot of handsets being used these days so it would be nice for AI notes to work with a handset if you answer with that device or make calls. It would be even better if it worked with desktop pairing. One of your target customers are users on Mitel/ShoreTel Connect who are used to controlling the handset with the desktop software.

  20. Keep AI notes going after switching a call from desktop to mobile and back

    3 votes
    0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Katherine supported this idea  · 
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