Settings and activity

15 results found

1. New voice messages in Spanish are illegible. Voice to text needs to include Spanish AI option.

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   New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Angela supported this idea  ·  Sep 25, 2024

2. ability to see calls not answered by first user in call queue

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Edit…  ·  Delete…  ·  Admin →
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   Angela shared this idea  ·  Sep 25, 2024

3. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

   23 votes

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   3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Angela supported this idea  ·  Sep 25, 2024

4. Call Queue SLA

   3 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Angela supported this idea  ·  Sep 25, 2024

5. Export of expanded call flow in Performance Reports

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Angela supported this idea  ·  Sep 25, 2024

6. Integration with ManageEngine/ServiceDesk Plus

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Angela supported this idea  ·  Apr 4, 2024

7. Admin Access to see if an agent deleted Missed Calls on the App

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Angela supported this idea  ·  Mar 6, 2024

8. Live Queue Agent Monitoring

   10 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Angela supported this idea  ·  Mar 6, 2024

9. Text Message Auditing

   24 votes

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   Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Angela supported this idea  ·  Mar 6, 2024

10. Need Reports Greater than 6 months, Need one year

    42 votes

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    Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Angela supported this idea  ·  Mar 6, 2024

11. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes

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    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Angela supported this idea  ·  Mar 6, 2024

12. Abandoned Call Tracking Feature

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    34 votes

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    4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Angela supported this idea  ·  Mar 6, 2024

13. list out status by agent

    1 vote

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    0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Angela supported this idea  ·  Mar 6, 2024
    Angela shared this idea  ·  Feb 6, 2024

14. Live report Upgrade for more statuses and numbers to measure

    9 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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15. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    488 votes

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    Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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