← RingCentral Ideas

Settings and activity

15 results found

  1. New voice messages in Spanish are illegible. Voice to text needs to include Spanish AI option.

    2 votes
    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Angela supported this idea  · 

  2. ability to see calls not answered by first user in call queue

    1 vote
    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Admin →
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    Angela shared this idea  · 

  3. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    29 votes
    3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Angela supported this idea  · 

  4. Call Queue SLA

    4 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Angela supported this idea  · 

  5. Export of expanded call flow in Performance Reports

    20 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Angela supported this idea  · 

  6. Integration with ManageEngine/ServiceDesk Plus

    3 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Angela supported this idea  · 

  7. Admin Access to see if an agent deleted Missed Calls on the App

    2 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Angela supported this idea  · 

  8. Live Queue Agent Monitoring

    10 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Angela supported this idea  · 

  9. Text Message Auditing

    25 votes
    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Angela supported this idea  · 

  10. Need Reports Greater than 6 months, Need one year

    44 votes
    Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Angela supported this idea  · 

  11. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes
    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Angela supported this idea  · 

  12. Abandoned Call Tracking Feature

    39 votes
    4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Angela supported this idea  · 

  13. list out status by agent

    2 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Angela supported this idea  · 
    Angela shared this idea  · 

  14. Live report Upgrade for more statuses and numbers to measure

    9 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  15. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?