Settings and activity

15 results found

1. New voice messages in Spanish are illegible. Voice to text needs to include Spanish AI option.

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   New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Angela supported this idea  ·  Sep 25, 2024

2. ability to see calls not answered by first user in call queue

   1 vote

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Edit…  ·  Delete…  ·  Admin →
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   Angela shared this idea  ·  Sep 25, 2024

3. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

   52 votes

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   7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Angela supported this idea  ·  Sep 25, 2024

4. Call Queue SLA

   4 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Angela supported this idea  ·  Sep 25, 2024

5. Export of expanded call flow in Performance Reports

   22 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Angela supported this idea  ·  Sep 25, 2024

6. Integration with ManageEngine/ServiceDesk Plus

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Angela supported this idea  ·  Apr 4, 2024

7. Admin Access to see if an agent deleted Missed Calls on the App

   2 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Angela supported this idea  ·  Mar 6, 2024

8. Live Queue Agent Monitoring

   11 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Angela supported this idea  ·  Mar 6, 2024

9. Text Message Auditing

   29 votes

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   Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Angela supported this idea  ·  Mar 6, 2024

10. Increase Data Retention of Analytics

    114 votes

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    15 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.

    
    

    In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.

    
    

    Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US

    
    

    Angela supported this idea  ·  Mar 6, 2024

11. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes

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    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Angela supported this idea  ·  Mar 6, 2024

12. Abandoned Call Tracking Feature

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    64 votes

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    9 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Angela supported this idea  ·  Mar 6, 2024

13. list out status by agent

    2 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Angela supported this idea  ·  Mar 6, 2024
    Angela shared this idea  ·  Feb 6, 2024

14. Live report Upgrade for more statuses and numbers to measure

    10 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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15. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    679 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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