Settings and activity

64 results found

1. Email correspondence within a case should be visible in the support site case information

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Apr 11, 2024

2. Reports to be edited by others

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Apr 11, 2024

3. Allow new prompt to be uploaded from within an IVR menu

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Apr 11, 2024

4. New User Welcome Email Customization

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Apr 11, 2024

5. Customer is requesting to have a report that will show the logs that records the actual key press.

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Apr 11, 2024

6. Scheduled Changes

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Apr 11, 2024

7. Audit Trail Enhancements

   266 votes

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   68 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Nick supported this idea  ·  Apr 11, 2024

8. Add Yealink 79P to device that can receive page

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Apr 11, 2024

9. More Granular User Caller ID Permissions

   5 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Apr 11, 2024

10. Ability to add paging extensions to Presence settings of user extensions

    17 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

11. customized role that grants administrative privileges for routine modifications and general additions/deletions

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

12. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    655 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

13. Call queue member can accept multiple calls

    11 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

14. Read-only access

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

15. Configuring Dial-By-Name Directory Extensions at the Site Level

    65 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

16. Possibility to filter by more criterias when adding members to a qall queue

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

17. CC - prebuilt report - ability to resize columns

    15 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

18. Bulk Update Voicemail Pin

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

19. Ability to Hide or Filter User Roles

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick shared this idea  ·  Mar 15, 2023

20. Add Department Field to User Templates

    36 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Nick shared this idea  ·  Feb 25, 2022