Settings and activity

277 results found

1. Ability to move agents between voice queues in Real Time

   3 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jul 17, 2025

2. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

   17 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jul 17, 2025

3. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   30 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jul 17, 2025

4. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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   21 votes

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   New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jul 15, 2025

5. Need Wrap Time to also apply to manual outbound calls

   12 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jul 15, 2025

6. Transferring calls to RingEX Extensions via corporate directory

   49 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jul 7, 2025

7. SMS forwarding settings

   52 votes

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   Future Consideration  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jul 7, 2025

8. Timezone option for Engage Voice Historical Reports

   8 votes

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jul 7, 2025

9. Individual contact listings per site code

   24 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jul 7, 2025

10. Allow portal access to change configuration file

    14 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jul 3, 2025

11. Remove users from saved report that have been moved to another call queue

    14 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jul 3, 2025

12. call offers for the longest wait time

    194 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jul 2, 2025

13. Combine User List and User Device Export

    18 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jul 1, 2025

14. Comprehensive Data Download from RingSense

    20 votes

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    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jun 26, 2025

15. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    77 votes

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    Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jun 20, 2025

16. Removing "change the status of an agent" without their consent

    11 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jun 20, 2025

17. Enhance the Lead Load Report

    15 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jun 18, 2025

18. RingCX Dialer Completed Lead list Notification

    6 votes

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    Under Review  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jun 17, 2025

19. SLA % calculations - create inbound presented or remove outbound from calculations

    4 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jun 16, 2025

20. Call recordings in Stereo

    7 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jun 6, 2025