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295 results found

  1. Channels

    7 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  · 

  2. INTERCEPT

    67 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  · 

  3. Self Service Custom Configs (Poly)

    26 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  · 

  4. Hyperlink ability in Comments and/or Disposition area

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  · 

  5. Feature Request: Time Zone Configuration for RingCX

    7 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  · 

  6. Timezone option for Historical Reports

    8 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  · 

  7. Change display name for video calls

    11 votes

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    New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  · 

  8. phonebook role

    8 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) shared this idea  · 

  9. Need RingCX for CTI to support automatically moving a Task from a converted Lead to its Contact

    17 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  · 

  10. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

    18 votes

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    New  ·  3 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  · 

  11. Workflow IVR menu to text on screen

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » IVR and call handling  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  · 

  12. RingCX IVR press path report

    25 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  · 

  13. Permission individual users to choose their outgoing number for specific calls, from any site in a multisite setup.

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  · 

  14. RingCX bulk upload on phonebook

    19 votes

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    Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  · 

  15. Upgrade RingCX Phonebook to detect details when a person from the phone book calls.

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  · 

  16. Cancelling a requeued call

    45 votes

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    Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  · 

  17. RingSense Trackers and Tags being customized per department/team or user.

    18 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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    Planned  ·  Sushant Hiray responded

    Thank you for your feedback! We’re happy to share that this feature is planned and will be available to your account by the end of this quarter.

    We appreciate your patience and continued support as we work to bring this enhancement to you soon.

    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  · 

  18. Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word

    28 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  · 

  19. Feature Request: Display Call Recording Storage Usage in RingCX

    8 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  · 

  20. Keep AI notes going after switching a call from desktop to mobile and back

    15 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  · 
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