← RingCentral Ideas

Settings and activity

56 results found

  1. Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)

    65 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jessa shared this idea  · 

  2. Letters added on to call

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  3. Turn Custom Rules on and off Via a Physical handset.

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  4. Shared lines to use for incoming and outgoing calls at the same time Private

    2 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Jessa commented  · 

    There is a limitation in shared lines that you cannot do both incoming and outgoing calls at the same time. It is best if the feature can do that way, to continue to receive incoming calls while doing an outbound.

  5. Set schedule for automatic deletion of Call Recordings

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Jessa commented  · 

    Our use-case is that we want to store calls for as short period - just to protect our staff from abuse from callers. At the same time we don't want to retain calls for any longer than needed for compliance reasons.

  6. Provision Mitel IP485G with Mitel BB424

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jessa commented  · 

    Currently, Mitel BB424 is not compatible with Mitel IP485G. Hoping that the device can be provision with Mitel IP485G in the future.

  7. No text labels or alt text for keyboard accessibility

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Jessa commented  · 

    Lots of buttons and controls both on the RingCentral application on windows and on the website have no text labels or alt text and they can not be used with the keyboard. http://w3.org/WAI and http://www.webaim.org have great web page accessibility information and the dial pad should be an edit box so that the number keys can be used to enter in digits rather than using the arrow keys to find the proper digit to enter.

  8. Video Recordings and Text Transcripts to Archiver

    7 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Jessa commented  · 

    I would like to suggest that the video recordings and text transcripts be backed up in the archiver feature as well.

    An error occurred while saving the comment
    Jessa commented  · 

    I would like to suggest that the video recordings and text transcripts be backed up in the archiver feature as well.

  9. Custom DNC

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. Receiving OTP from the bank using the RingCentral Number

    48 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Text from the same main user number

    374 votes
    63 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users

  12. Park/Assigned Lines on Cordless Phones

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  13. Option to choose the file type when backing up call recordings externally

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Centralized management of device upgrades/firmware

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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  15. I'd like to be able the schedule conference calls in the future

    41 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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  16. There should be a way to filter out a complete call in the detailed call logs.

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Remove the "Always ring for at least 30 seconds before forwarding is completed".

    18 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. Enable functionality to disable link previews for an entire organisation/tenancy

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  19. Ability to remove the deleted users from the performance report

    25 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Ability to have an emergency 24/7 call queue which can override specified users available hours.

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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