← RingCentral Ideas

Settings and activity

10 results found

  1. Allow certain people in call groups to have incoming calls ring when they are on the phone

    3 votes
    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Nikki shared this idea  · 

  2. Ring Group's in the "Groups" section as an alternative to Call Queue's. Right now they only exist under the user?

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Nikki supported this idea  · 

  3. Simultaneous phone ringing to all office personnel on incoming calls.

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Nikki supported this idea  · 

  4. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Nikki supported this idea  · 

  5. Allow ring groups to see call logs

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Nikki supported this idea  · 

  6. Differentiating Ring Tone for Incoming Calls

    104 votes
    Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Nikki commented  · 

    This feature would be a setting to the Call Queue and Groups. It would enable groups to change their incoming ring tones. For example, we have a New York group that has the main company number where we would want the ring tone to be different than when people call our individual numbers. That way we can quickly differentiate when someone needs us directly or is calling generally. (Note: ring settings set for common and direct number do not work on physical phone, only uses direct number ringtone instead of the company number (Common ring tone)) (Yealink T54W phones)

  7. Multiple recipient for faxes and SMS

    158 votes
    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Nikki commented  · 

    You give the ability to add co-recipients to Voicemail box however not to Faxes, yet you have a place to add the co-recipient which is deceiving. We should have the basic ability to add all our users to be able to see the Fax extension and get notifications via email

  8. Add more trusted emails

    6 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Nikki commented  · 

    Need ability to add all our users to our fax notification email so they know when customers send them faxes

  9. Add fillable line in Fax menu for person's name to auto-populate in Cover Page

    19 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Nikki shared this idea  · 

  10. Adjust how missed calls are categorized for group calls

    473 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    An error occurred while saving the comment
    Nikki commented  · 

    We need to have all our phones ring at once to make sure the right person picks up. When one person picks up we all get a notification for a missed call when it wasn't actually missed. This feature is annoying to have as we answer a lot of call a day. Thank you