Settings and activity

121 results found

1. Omit country and area codes when dialing in RingCX

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Jul 23, 2026

2. Assign users to multiple sites

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jul 16, 2026

3. Dynamic outbound caller ID

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jul 15, 2026

4. AzureAD Sync to VideoPro license

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jul 6, 2026

5. CXone Agent presence synchronization via MS Teams (Version 2.0)

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Jun 16, 2026

6. Ability to Customize AI Compliance Prompts

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  May 27, 2026

7. RingCX: Configure Custom Administrative Role for Granular Recording Access

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  May 19, 2026

8. The customer wants to disable the Agent Leg dial-back for RingCX outbound calls.

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  May 12, 2026

9. RingCX Additional Call Events

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  May 7, 2026

10. Enable DNIS notifications for numbers routed through RingCX Workflows

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  May 7, 2026

11. Exclude 'Callback Requests' from the 'Abandoned' and 'Missed Call' totals within the RingEX Performance Report for all Call Queue extensions

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 23, 2026

12. Enable manual activation of call queue voicemail (After Hours mode) via desk phone interface.

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 21, 2026

13. Bring back % of sentiment anaylsis

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Apr 16, 2026

14. Automated or bulk download capability for RingCX transcripts.

    3 votes

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    New  ·  1 comment  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 2, 2026

15. Enable Account admin to Enable / Disable 2 Factor Authentication

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Mar 24, 2026

16. Number Storage

    25 votes

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    New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Mar 22, 2026

17. Capability to synchronize user status across both RingEX and RingCX platforms.

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 19, 2026

18. RingSense_OrganisationTab_ Ability to reset the Industry field settings to their default configuration.

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    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 3, 2026

19. Enable the creation of Requeue Shortcuts in RingCX for Service Cloud Voice.

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 2, 2026

20. Ability to resync the Email Channel option.

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 1, 2026