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102 results found

  1. historical dashboard

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Geraldine Fernandez supported this idea  · 

  2. Buld Download for Transcripts in Ringsense All Interractions

    3 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Geraldine Fernandez supported this idea  · 

  3. RingCX platform: Request to add Overflow routing feature

    1 vote

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    New  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Geraldine Fernandez shared this idea  · 

  4. Integration of phonebooks between two separate RingCentral accounts

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Geraldine Fernandez shared this idea  · 

  5. Option to use the Outlook platform to send messages to the paging device via the messaging feature.

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Geraldine Fernandez shared this idea  · 

  6. RingCX Agent list_The customer want to pull up lists of active agents using the RingCX platform.

    1 vote

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Geraldine Fernandez commented  · 

    The customer wants to pull up lists of active agents using the RingCX platform.
    The customer is looking for an option to pull up lists of active agents using the RingCX platform.

    Geraldine Fernandez shared this idea  · 

  7. RingCX Chat Channel_Option to transfer chat directly to the agent

    1 vote

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Geraldine Fernandez shared this idea  · 

  8. The serial number of a third-party device should be visible when using Manual provisioning.

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Geraldine Fernandez shared this idea  · 

  9. RingCX Speech Recognition default format

    2 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Geraldine Fernandez shared this idea  · 

  10. Option to disable outbound calls

    30 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Geraldine Fernandez supported this idea  · 

  11. RingCX Audit Log Feature – Agent Status

    3 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    Geraldine Fernandez shared this idea  · 

  12. RingCentral University

    6 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Geraldine Fernandez supported this idea  · 

  13. Able to create ring group for App and Desk phone

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Geraldine Fernandez supported this idea  · 

  14. Pie chart report displaying a list of agent names along with the total number of answered calls shown on the Realtime dashboard

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Geraldine Fernandez shared this idea  · 

  15. Admin ability to disable the AI feature on company account.

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Geraldine Fernandez supported this idea  · 

  16. Dashboard outbound manula

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Geraldine Fernandez supported this idea  · 

  17. Make voice transcripts visible to agents in RingCX

    19 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Geraldine Fernandez supported this idea  · 

  18. SPOG Application: The option to manually accept callback request calls when they are routed to the agent.

    10 votes

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    Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Geraldine Fernandez shared this idea  · 
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    Geraldine Fernandez commented  · 

    SPOG application: The customer requested to disable the option that triggers a pop-up when an outbound call is answered.

  19. RingCX Digital chat_Disable the "ding sound/sound notification" on the customer's browser.

    2 votes

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Geraldine Fernandez shared this idea  · 

  20. Outbound Caller ID Limitations

    29 votes

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    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Geraldine Fernandez supported this idea  · 
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