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23 results found

  1. Presence on deskphones should only show user on first 2 lines, not every line

    27 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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  2. An overview, within the User Settings, of all group memberships.

    88 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Adjust how missed calls are categorized for group calls

    469 votes

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    58 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    John commented  · 

    The entire missed call in a queue is messy and hard to explain to our users. Related to this is the opposite situation. We have a department with two agents and a queue. When agent1 is on a call she obvs isn't presented with any second call. That's good. But if agent2 doesn't pick up the call because she's on a bio break or whatever...then agent1 never sees a missed call (because it was never presented to her). Note that we have plenty of callers who don't want to leave messages due to the nature of that department's business.I've enabled email notifications for this queue, but that's clunky. And the Accept call queue calls switch is too tedious for every time someone walks to the coffeemaker.

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