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Settings and activity

29 results found

  1. Possibility to filter by more criterias when adding members to a qall queue

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  2. Added KPI's on Performance Reports Regarding IVR extensions to have a computation on how many percent callers press an option.

    4 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  3. IVR Path reporting on standard Analytics

    18 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  4. Analytics - IVR key presses as a KPI option

    32 votes

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    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Mute incoming call notifications while currently on a call

    564 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  6. Multiple RingCentral Profiles, Simultaneously Logged In

    375 votes

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    19 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating…

  7. Presence on deskphones should only show user on first 2 lines, not every line

    27 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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  8. An overview, within the User Settings, of all group memberships.

    88 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Adjust how missed calls are categorized for group calls

    471 votes

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    59 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    An error occurred while saving the comment
    John commented  · 

    The entire missed call in a queue is messy and hard to explain to our users. Related to this is the opposite situation. We have a department with two agents and a queue. When agent1 is on a call she obvs isn't presented with any second call. That's good. But if agent2 doesn't pick up the call because she's on a bio break or whatever...then agent1 never sees a missed call (because it was never presented to her). Note that we have plenty of callers who don't want to leave messages due to the nature of that department's business.I've enabled email notifications for this queue, but that's clunky. And the Accept call queue calls switch is too tedious for every time someone walks to the coffeemaker.

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