Settings and activity
35 results found
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38 votes
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241 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
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5 votes
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10 votes
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27 votes
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12 votes
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32 votes
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4 votes
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27 votes
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38 votes
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573 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Check it out in app under Notifications and Audio
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400 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating…
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28 votes
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88 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now available as an additional drop down in the User Settings.
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478 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
An error occurred while saving the comment 
John
commented
The entire missed call in a queue is messy and hard to explain to our users. Related to this is the opposite situation. We have a department with two agents and a queue. When agent1 is on a call she obvs isn't presented with any second call. That's good. But if agent2 doesn't pick up the call because she's on a bio break or whatever...then agent1 never sees a missed call (because it was never presented to her). Note that we have plenty of callers who don't want to leave messages due to the nature of that department's business.I've enabled email notifications for this queue, but that's clunky. And the Accept call queue calls switch is too tedious for every time someone walks to the coffeemaker.
The User Phones page could really benefit from the addition of an IP address column. This tells me what vlan the phone is on and with that where the phone is located.The site column is OK, but that doesn't tell me anything other than what I configured myself.