Settings and activity
34 results found
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4 votes
An error occurred while saving the comment 
John
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2 votes
An error occurred while saving the comment John
commented
Just an opinion, but this sounds risky. If anybody gets their hands on that DID they can spam your paging group. That could get ugly.
FWIW I can hit my paging group from the mobile app on my cell, from anywhere.
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1 vote
An error occurred while saving the comment John
commented
Call flip does this.
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1 voteJohn
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2 votes
An error occurred while saving the comment John
commented
Make it easier to manage our numbers...I suggest removing the Delete Number button and add a button to move the number to inventory.
The Delete button is draconian, no way back, you lose the number. The Move button is very useful and can be reversed easily. :-)An error occurred while saving the comment John
commented
As the daily admin of our RC system, but not the SuperAdmin, I find it ironic that I can readily delete phones and numbers but I cannot add more of either. Seems to me that deleting numbers from an account needs more warning, or maybe only SuperAdmins can do it? The reason is that once they're deleted.....they gone. There's no Undo.
More specifically, when removing numbers added onto things like queues, I believe there should be an option to move the number into inventory. Or, send me somewhere that I can move the number back to inventory. Going at it backwards, from the number side then pointing the number at the inventory is fine, but that's not the intuitive way to do that.
John
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2 votesJohn
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4 votesJohn
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35 votes
An error occurred while saving the comment John
commented
PLEASE include message-only extensions in Analytics. We use them for fax lines , special message lines, law enforcement hotlines, and more. Departments want to know monthly KPIs on these lines and using the call log to collect data is completely manual, and lacking functionality.
John
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70 votesJohn
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540 votesJohn
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26 votesJohn
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22 votes
An error occurred while saving the comment John
commented
Really surprised this doesn't exist yet.
I have a department with an IVR who wants to know why "everybody" ends up in a specific queue. I have a hunch it's because that queue is IVR option 1. But I have no way to sort that out. I would definitely use this feature.John
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An error occurred while saving the comment John
commented
The IVRs are powerful, but we don't have any idea how well they're working if we cannot determine if options aren't being used, or if users are just pressing 0 once they hear the greeting.
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1 voteJohn
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90 votes
An error occurred while saving the comment John
commented
This is a tough limitation to deal with. I used to have the ability to page 250+ desk phones and conference phones with Informacast via Cisco UCS, but we lost that when we switched to RC. Our standard enterprise-level gigabit network handled those pages without any issues whatsoever.
Today, we have a healthcare building that has paging speakers in halls and other areas but we need to be able to page into about 40 offices which will never contain paging speakers. The 25 limit seems completely arbitrary to us.John
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187 votesJohn
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157 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This feature is currently in open beta and available for all!
John
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39 votesJohn
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1 voteJohn
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2 votesJohn
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26 votes
An error occurred while saving the comment John
commented
The User Phones page could really benefit from the addition of an IP address column. This tells me what vlan the phone is on and with that where the phone is located.The site column is OK, but that doesn't tell me anything other than what I configured myself.
I came here to post this same idea after working with RC Support to add a blocking feature to our CC script yesterday.
First, it's interesting that blocking functionality isn't built into every CC script. Basic stuff, but our script developer wasn't cream of the crop, so who knows.
Second, it's a lot of work in my environment to get into Studio and add numbers. Lots of security restrictions, but that's just us probably. I happen to be the guy who can do this in Studio, but it would be much better if our other IT staff could add blocks and see the full list of them in ACD.