Settings and activity
29 results found
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2 votes
John
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2 votesJohn
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35 votes
An error occurred while saving the comment John
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69 votesJohn
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488 votesJohn
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23 votesJohn
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22 votes
An error occurred while saving the comment John
commented
Really surprised this doesn't exist yet.
I have a department with an IVR who wants to know why "everybody" ends up in a specific queue. I have a hunch it's because that queue is IVR option 1. But I have no way to sort that out. I would definitely use this feature.John
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An error occurred while saving the comment John
commented
The IVRs are powerful, but we don't have any idea how well they're working if we cannot determine if options aren't being used, or if users are just pressing 0 once they hear the greeting.
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1 voteJohn
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88 votes
An error occurred while saving the comment John
commented
This is a tough limitation to deal with. I used to have the ability to page 250+ desk phones and conference phones with Informacast via Cisco UCS, but we lost that when we switched to RC. Our standard enterprise-level gigabit network handled those pages without any issues whatsoever.
Today, we have a healthcare building that has paging speakers in halls and other areas but we need to be able to page into about 40 offices which will never contain paging speakers. The 25 limit seems completely arbitrary to us.John
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173 votesJohn
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155 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This feature is currently in open beta and available for all!
John
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35 votesJohn
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1 voteJohn
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2 votesJohn
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23 votes
An error occurred while saving the comment John
commented
The User Phones page could really benefit from the addition of an IP address column. This tells me what vlan the phone is on and with that where the phone is located.The site column is OK, but that doesn't tell me anything other than what I configured myself.
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216 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!
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5 votes
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10 votes
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27 votes
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12 votes
PLEASE include message-only extensions in Analytics. We use them for fax lines , special message lines, law enforcement hotlines, and more. Departments want to know monthly KPIs on these lines and using the call log to collect data is completely manual, and lacking functionality.