← RingCentral Ideas

Settings and activity

40 results found

  1. Queue Time" per team member.

    3 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Kenneth supported this idea  · 

  2. Presence Keys for Conference Calling

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kenneth supported this idea  · 

  3. Fax transmission notification to include copy of fax.

    72 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kenneth supported this idea  · 

  4. RingCentral AI transcription availability on RingCentral Archiver

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kenneth supported this idea  · 

  5. Option to switch caller ID for call delegation

    2 votes
    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kenneth supported this idea  · 

  6. Deactivate active user extension immediately without using filter section on the Admin Portal

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kenneth supported this idea  · 

  7. SMS Auto-Forwarding

    77 votes
    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kenneth supported this idea  · 

  8. Downloading multiple PDF files on fax machine

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kenneth supported this idea  · 

  9. Wants to have a feature that to send email notification Caller id should display a name on the email notification for miss calls and voi...

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kenneth supported this idea  · 

  10. be able to view presence status of deskphone users in RC Jupiter app HUD

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kenneth supported this idea  · 

  11. Edit contacts on external company directory

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kenneth supported this idea  · 

  12. Remove missed call from queue members if answered

    214 votes
    28 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Kenneth supported this idea  · 

  13. Automatically print outgoing fax confirmation

    4 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kenneth supported this idea  · 

  14. Shared SMS were multiple users can receive and send SMS on specific number

    724 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Kenneth supported this idea  · 

  15. Change system default voice recording

    2 votes
    1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Kenneth shared this idea  · 

  16. Assigning paging device to a call queue

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kenneth supported this idea  · 

  17. A rule to automatically send all incoming calls labeled "Suspected Robocall" straight to voicemail

    4 votes
    0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Kenneth supported this idea  · 

  18. Phone number called on call logs for users on RC app

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kenneth shared this idea  · 

  19. Include license report for each user on the account

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kenneth shared this idea  · 

  20. Special button to record calls on physical phone

    5 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Kenneth shared this idea  · 
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