Settings and activity

62 results found

1. Request the ability to update SMS TCR registration fees on TCR Campaign registrations.

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   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Alexander supported this idea  ·  Sep 3, 2024

2. Add ring group to call queues

   26 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alexander supported this idea  ·  Aug 31, 2024

3. Interaction Details does not match Agent disposition dashboard data

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Alexander supported this idea  ·  Aug 23, 2024

4. Support Edge Browser

   15 votes

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   Future Consideration  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Alexander supported this idea  ·  Aug 23, 2024

5. Ability to Add UAE Numbers such as Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

   9 votes

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   New  ·  1 comment  ·  Phone & Messaging » International  ·  Delete…  ·  Admin →
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   Alexander supported this idea  ·  Aug 19, 2024

6. call offers for the longest wait time

   232 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Alexander supported this idea  ·  Aug 16, 2024

7. Background Voice Cancellation feature

   9 votes

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Alexander supported this idea  ·  Aug 16, 2024

8. Retrieve call logs in service.ringcentral.com for more than 12 months

   19 votes

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   0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Alexander supported this idea  ·  Aug 16, 2024

9. Block 5 Digit Number or not Full Phone number

   16 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Alexander supported this idea  ·  Aug 12, 2024

10. Porting Numbers from Local Phone Provider in Japan or Korea to RingCentral

    5 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Alexander supported this idea  ·  Aug 11, 2024

11. Support for Wider Range of Headset Brands

    11 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Alexander supported this idea  ·  Aug 11, 2024

12. Add Anker device support to headset controls

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Alexander supported this idea  ·  Aug 11, 2024

13. Simple Temporary password

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alexander supported this idea  ·  Aug 5, 2024

14. SSO and 2FA are to simultaneously be enabled in the account

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alexander supported this idea  ·  Aug 5, 2024

15. Report DID's SMS campaign & SMS Status

    17 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Alexander supported this idea  ·  Aug 5, 2024

16. Wants to see the dial pad in the center of the screen

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Alexander supported this idea  ·  Aug 2, 2024

17. Call controls for RingCX calls with desk phone pairing

    63 votes

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    Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Alexander supported this idea  ·  Jul 30, 2024

18. Audit Trail Scheduled Reporting

    11 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Alexander supported this idea  ·  Jul 15, 2024

19. Ability to Duplicate Teams

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    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Alexander supported this idea  ·  Jul 8, 2024

20. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    42 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Alexander supported this idea  ·  Jul 3, 2024