Settings and activity

82 results found

1. Adjustment - Cancel call transfer Label

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   17 votes

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   Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Daniel shared this idea  ·  Oct 16, 2024

2. Auto answer management options separately for inbound and outbound calling

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   51 votes

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   Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Daniel shared this idea  ·  Oct 2, 2024
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   Daniel commented  ·  Oct 2, 2024  ·  Edit…  ·  Delete…

   this is an absolute important feature as it increases the productivity of agents (less clicks obviously and more call control mastering).

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3. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

   23 votes

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   Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Sep 23, 2024
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   Daniel commented  ·  Sep 23, 2024  ·  Edit…  ·  Delete…

   this is critical as agents must be able to fully control interactions from A to Z

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4. Delay in the event after "Single Play Audio"

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   18 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Sep 10, 2024

5. Ability to Delete Channel

   3 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Sep 10, 2024

6. Blind Transfer Option in the Route Node

   3 votes

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   Planned  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Sep 10, 2024

7. Set Cold Transfer as Default

   10 votes

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   Under Review  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Sep 10, 2024

8. Warm Transfer Improvement

   7 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Sep 10, 2024

9. Impersonated admin showing incorrectly in the audit trail

   15 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Sep 5, 2024

10. french local numbers 09

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Daniel shared this idea  ·  Jul 27, 2024

11. Local French Dialling

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 27, 2024

12. Feature Request: Have Access Enabling Premium Calling Rates to 09 Numbers

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 27, 2024

13. RC for MS Teams - Incoming Call

    3 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 16, 2024

14. MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

    25 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 16, 2024

15. MS Teams RC "Embedded Dialer" Application: Coaching/Call Monitoring functionality

    2 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 16, 2024

16. Disposition UI needs to be easier to use

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 15, 2024

17. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 15, 2024

18. Native Integrated Virtual Agent (digital & voice)

    8 votes

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    Planned  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 15, 2024

19. Allow Email or Username/PW authentication for SFTP Message Exports

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 15, 2024

20. Loop node for IVR Studio

    3 votes

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    Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 15, 2024