← RingCentral Ideas

Settings and activity

75 results found

  1. french local numbers 09

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Daniel Mansour shared this idea  · 

  2. Local French Dialling

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Daniel Mansour supported this idea  · 

  3. Feature Request: Have Access Enabling Premium Calling Rates to 09 Numbers

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Daniel Mansour supported this idea  · 

  4. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    52 votes
    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Daniel Mansour shared this idea  · 

  5. RC for MS Teams - Incoming Call

    3 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 

  6. MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

    24 votes
    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 

  7. MS Teams RC "Embedded Dialer" Application: Coaching/Call Monitoring functionality

    2 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 

  8. Disposition UI needs to be easier to use

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 

  9. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 

  10. Pulse: Get Pulse for Engage (Digital / Voice / Omni)

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 

  11. Native Integrated Virtual Agent (digital & voice)

    8 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 

  12. Allow Email or Username/PW authentication for SFTP Message Exports

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 

  13. Loop node for IVR Studio

    3 votes
    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 

  14. No option to cancel/undo in Studio Editor Tool

    3 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 

  15. Real time call monitoring in studio

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 

  16. Call Queue Wait Settings - max callers in queue

    21 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Daniel Mansour shared this idea  · 

  17. Call Queue Wait Settings - wait time

    41 votes
    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Daniel Mansour shared this idea  · 

  18. call waiting longer than 15 min & customise the number of callers in a call queue

    29 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 

  19. Call Queue estimated wait time feature

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 

  20. maximum caller wait time in queue

    5 votes
    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 
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