Settings and activity

66 results found

1. Native Integrated Virtual Agent (digital & voice)

   8 votes

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   Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 15, 2024

2. Allow Email or Username/PW authentication for SFTP Message Exports

   5 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 15, 2024

3. Loop node for IVR Studio

   3 votes

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   Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 15, 2024

4. No option to cancel/undo in Studio Editor Tool

   3 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 15, 2024

5. Real time call monitoring in studio

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 15, 2024

6. Call Queue Wait Settings - max callers in queue

   18 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Daniel shared this idea  ·  Jul 12, 2024

7. Call Queue Wait Settings - wait time

   35 votes

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Daniel shared this idea  ·  Jul 12, 2024

8. Call Queue Wait Settings

   10 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 12, 2024

9. Call Queue estimated wait time feature

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 12, 2024

10. maximum caller wait time in queue

    5 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 12, 2024

11. Mute incoming call notifications while currently on a call

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio
    Daniel supported this idea  ·  Jul 12, 2024

12. Audio Tone when a call disconnects

    53 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Daniel commented  ·  Jul 11, 2024  ·  Edit…  ·  Delete…

    Crucial for multiple interaction handling

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    Daniel supported this idea  ·  Jul 11, 2024

13. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 10, 2024

14. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    10 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Daniel shared this idea  ·  Jul 9, 2024

15. RCX - ability to disconnect the 3rd party when using transfer or requeue

    7 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Daniel shared this idea  ·  Jul 9, 2024

16. Ability for agent to place conference call on hold

    6 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 9, 2024

17. Allow users to place call on hold to answer second incoming call

    13 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 9, 2024

18. Automatic hold for warm transfers using integrated phone

    20 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Daniel commented  ·  Jul 9, 2024  ·  Edit…  ·  Delete…

    definitely important for RCX agents

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    Daniel supported this idea  ·  Jul 9, 2024

19. Add a checkbox in Presence for monitored calls on hold

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    6 votes

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    1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 9, 2024

20. Allow option to transfer to queues in addition to users

    5 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Daniel commented  ·  Jul 9, 2024  ·  Edit…  ·  Delete…

    this could be workarounded, but defintely needed for the future.

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    Daniel supported this idea  ·  Jul 9, 2024