← RingCentral Ideas

Settings and activity

35 results found

  1. RingCentral App: Reset Settings to Default Option

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Fraz shared this idea  · 

  2. Call Handling Templates: Allow for these to be applied to other extension types (Sites, IVRs & Queues)

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Fraz shared this idea  · 

  3. RingCentral Analytics: Filtering for a specific external numbers in the calls report would be useful

    12 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Fraz shared this idea  · 

  4. Call handling parity on Android and iOS

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Fraz shared this idea  · 

  5. Block All Calls allow list should support internal extensions and site codes

    11 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Fraz shared this idea  · 

  6. Admin Portal IVR Menu - Pls make Text To Speech Box Expandable

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Fraz shared this idea  · 

  7. Add VoCoVo Support: Log Outbound Calls for VoCoVo Devices

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Fraz shared this idea  · 

  8. IVR Feature: Pre-pend a message/greeting on the IVRs then resume

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Fraz shared this idea  · 

  9. RingCentral App: Do not Disturb Status should also stop incoming calls from queues

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Fraz shared this idea  · 

  10. RingCentral Analytics Company Numbers - Please include a column indicating what the number is assigned to

    14 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Fraz shared this idea  · 

  11. RingCentral Analytics - Share and collaborate on saved reports

    32 votes
    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Fraz shared this idea  · 

  12. Set Up Company Outbound Caller Name (CNAM) for UK accounts

    22 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. Additional features For Zendesk Integration

    32 votes
    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  14. Ability to download csv from License & Inventory Tab

    5 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    573 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    An error occurred while saving the comment
    Fraz commented  · 

    A useful performance report would be of users and the duration they have spent not accepting calls or DND. This is particularly useful for management and team leaders who are attempting to understand why so many calls are not being answered and could be because agents have all decided to use the toggle to not accept calls for a queue.

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