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  1. 5 votes

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  2. 5 votes

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  3. 11 votes

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  4. 10 votes

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  5. 11 votes

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  6. 11 votes

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  7. 8 votes

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  8. 13 votes

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  9. 9 votes

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  10. 13 votes

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  11. 28 votes

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  12. 18 votes

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  13. 32 votes

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  14. 5 votes

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  15. 479 votes

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    Fraz commented  · 

    A useful performance report would be of users and the duration they have spent not accepting calls or DND. This is particularly useful for management and team leaders who are attempting to understand why so many calls are not being answered and could be because agents have all decided to use the toggle to not accept calls for a queue.

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