Settings and activity

29 results found

1. Analytics by Dept

   41 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Trevor Creek supported this idea  ·  Aug 22, 2024

2. Outbound WhatsApp within RCX agent UI

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   17 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Trevor Creek supported this idea  ·  Jun 7, 2024

3. WCAG (Web Content Accessibility Guidelines)

   35 votes

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   Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Trevor Creek supported this idea  ·  May 29, 2024

4. Change agent state through Max Supervisor

   107 votes

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   Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Trevor Creek supported this idea  ·  May 28, 2024

5. Internal chat for supervisors and agents

   35 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  AdminMichelle (Sr. Customer Success Manager, RingCentral) responded

   This will be addressed as a part of the Single Pane of Glass initiative.

   Trevor Creek supported this idea  ·  May 28, 2024

6. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

   24 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Trevor Creek supported this idea  ·  May 16, 2024

7. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

   23 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Trevor Creek supported this idea  ·  May 10, 2024

8. Dequeue setting per queue

   45 votes

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   Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Trevor Creek supported this idea  ·  May 10, 2024

9. RingCX - Survey report

   25 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Trevor Creek supported this idea  ·  May 9, 2024

10. RCX Co-Browse option to view other browser windows / tabs

    11 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Trevor Creek supported this idea  ·  May 9, 2024

11. Outbound Emoji with embedded links

    1 vote

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Trevor Creek shared this idea  ·  Jun 10, 2022

12. Outbound directory name showing in supervisor application

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Trevor Creek shared this idea  ·  Mar 1, 2023

13. NiC Contact Centre Long Term Storage retrieval notification

    4 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Trevor Creek shared this idea  ·  Mar 2, 2021

14. RingEX PCI Compliance

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Trevor Creek shared this idea  ·  Jul 23, 2020

15. Ability to set meeting presence to DND rather than Meeting (and calls disrupt you)

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Trevor Creek shared this idea  ·  Oct 8, 2020

16. RCCC Call Plucking

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Trevor Creek shared this idea  ·  Jan 19, 2023

17. Improve/Increase documentation

    6 votes

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    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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18. RingCX Time Based Callback-in-Queue Offering

    19 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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19. RingCX Call Details "Call Termination by Agent or Caller"

    37 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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20. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    24 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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