Settings and activity

46 results found

1. Callback in Queue Recorded Caller Message

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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2. System Admin access to RCCC admin portal from within ServiceWeb.

   3 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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3. Manual Answer Skills

   7 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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4. RCV Reactions

   92 votes

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   Implemented  ·  9 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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5. Simplified licensing & SKU model through a quote builder

   8 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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6. Option to place agent in unavailable state when working DFO interactions

   8 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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7. Allow Polls

   245 votes

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   Implemented  ·  9 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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8. Ability to Route Contact Center calls back to RingEX Queues

   10 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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9. RingCX Agents using MVP

   7 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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10. Customer Journey Cradle-to-Grave Report

    14 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Apr 29, 2024

11. Pin speaker

    36 votes

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    Planned  ·  5 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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12. Improve annotations so they don't automatically disappear

    113 votes

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    Planned  ·  16 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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13. CNAM for RingCentral Contact Center

    13 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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14. Embed agent into RingEX

    43 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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15. Share host Audio in RC Video in Desktop App

    181 votes

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    12 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminPhillip (Director, Product Management, RingCentral) responded

    Implemented for Windows.  

    Mac is planned for 2H 2024

16. Add a 'copy' option within Glip (chat) when hovering over a hyperlinked (Callto:) number.

    28 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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17. Need to support at least 20 people in visible area

    68 votes

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    Implemented  ·  2 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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18. Non-verbal reactions in meetings

    111 votes

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    Implemented  ·  2 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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19. Show my connection status when I'm sharing. And let me mute myself.

    63 votes

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    Planned  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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20. Raise hand

    182 votes

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    Implemented  ·  3 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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