Settings and activity

84 results found

1. Call controls for RingCX calls with desk phone pairing

   69 votes

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   Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   John Erick supported this idea  ·  Jun 11, 2025

2. Huge Volume Fax using Email to Fax

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   John Erick supported this idea  ·  Jun 3, 2025

3. RingCX Analytics Platform

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   11 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   John Erick shared this idea  ·  Jun 3, 2025

4. Yearly Report for Calling Minutes Usage Per Month and Per Phone Number

   7 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   John Erick supported this idea  ·  May 7, 2025

5. Include Name & Number in Caller ID

   25 votes

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   Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   John Erick supported this idea  ·  May 7, 2025

6. Super Admin Can View any Message/FAX/Voicemail

   75 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   John Erick supported this idea  ·  May 5, 2025

7. I want to remove entering a password everytime I listen to a voicemail please.

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   John Erick supported this idea  ·  May 5, 2025

8. User last login history in RingEX

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   John Erick supported this idea  ·  Apr 21, 2025

9. exclude specific area code in local connect

   5 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   John Erick shared this idea  ·  Apr 8, 2025

10. Add Robocall filter

    4 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Apr 8, 2025

11. Allow more than 10 people on a group SMS

    76 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Feb 27, 2025

12. Generate Report based on Caller ID Number

    12 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Feb 25, 2025

13. RingCX Chats are being forwarded to Ignored message.

    3 votes

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    Implemented.

    Only messages that are ignored or auto-ignored will go to ignored messages

    John Erick shared this idea  ·  Jan 29, 2025

14. Super Admin should be able to access voicemail recordings using the Call log report

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    15 votes

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    1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Jan 22, 2025

15. User greeting in RingCX Agent.

    33 votes

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    Future Consideration  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    John Erick shared this idea  ·  Jan 21, 2025

16. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    156 votes

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    Under Review  ·  34 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Jan 20, 2025

17. Customer wants 2 user ext to receive fax from main fax line

    19 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Jan 16, 2025

18. Stay on Call - Call Transfers - Toggle Feature

    19 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Jan 15, 2025

19. RingCX -- Ability to default "Stay On Call" either on or off

    35 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Jan 15, 2025

20. Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    John Erick shared this idea  ·  Nov 12, 2024