Settings and activity

73 results found

1. RingCX Chats are being forwarded to Ignored message.

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Implemented.

   Only messages that are ignored or auto-ignored will go to ignored messages

   John Erick shared this idea  ·  Jan 29, 2025

2. Super Admin should be able to access voicemail recordings using the Call log report

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   12 votes

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   0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   John Erick supported this idea  ·  Jan 22, 2025

3. User greeting in RingCX Agent.

   32 votes

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   Future Consideration  ·  10 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   John Erick shared this idea  ·  Jan 21, 2025

4. Shared Voicemails: Increase number of voicemail boxes per co-recipient

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   Under Review  ·  25 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   John Erick supported this idea  ·  Jan 20, 2025

5. Customer wants 2 user ext to receive fax from main fax line

   16 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   John Erick supported this idea  ·  Jan 16, 2025

6. Stay on Call - Call Transfers - Toggle Feature

   17 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   John Erick supported this idea  ·  Jan 15, 2025

7. RingCX -- Ability to default "Stay On Call" either on or off

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   John Erick supported this idea  ·  Jan 15, 2025

8. Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   John Erick shared this idea  ·  Nov 12, 2024

9. ringcx reporting

   5 votes

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   Planned  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   John Erick shared this idea  ·  Oct 10, 2024

10. RingCentral App Update Roll Out Options

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Aug 8, 2024

11. To have an option to Play an Announcement if calls are not answered on Limited Extensions

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Jul 17, 2024

12. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    94 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Jul 15, 2024

13. retrieve the settings if the user was deleted accidentally.

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    John Erick shared this idea  ·  Jul 1, 2024

14. RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions

    8 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  May 30, 2024

15. Ability to listen to voicemail while there is a cloud forwarding from their main RC number.

    4 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    John Erick shared this idea  ·  May 29, 2024

16. Automatic Name Retention for Numbers Converted to Contact Center

    7 votes

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    0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  May 27, 2024

17. outbound dialer

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    John Erick shared this idea  ·  May 23, 2024

18. option to disable the notification prompt in RingCentral Phone app

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    2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    John Erick commented  ·  May 7, 2024  ·  Edit…  ·  Delete…

    Current version - 24.1.3.46833

    Save Submitting...
    John Erick shared this idea  ·  May 7, 2024

19. RingCentral engage voice analytics

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    John Erick shared this idea  ·  May 3, 2024

20. Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  May 2, 2024