Select which monitored users ring on your phone.
I like that we can have our phone ring for pickup groups that we are monitoring but would like this to be something that isn't an all or nothing option. I have user extensions on my phone for speed dial purposes that I do not need to have ring when on my phone when they receive a call. Allowing us to pick specific monitored users to ring would be very helpful.
16
votes
Michael
shared this idea
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Charles Dagis
commented
This would be especially helpful in the legal space with the attorney-assistant relationship and call delegation.
Feature was specifically requested by a prospective customer currently running a PoC.
https://rc.lightning.force.com/lightning/r/Opportunity/006Hr00001RIfhdIAD/view