Settings and activity

35 results found

1. Ability to Download Qos Reports

   91 votes

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   Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Laurent Lafon supported this idea  ·  Oct 16, 2025

2. calls whatsapp using Cloud API

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   23 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Laurent Lafon supported this idea  ·  Oct 3, 2025

3. Supervisor access for survey results in RCX

   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Laurent Lafon supported this idea  ·  Jun 27, 2025

4. Removing "change the status of an agent" without their consent

   11 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Laurent Lafon supported this idea  ·  May 12, 2025

5. call offers for the longest wait time

   205 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Laurent Lafon supported this idea  ·  Apr 10, 2025

6. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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   43 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Laurent Lafon supported this idea  ·  Apr 10, 2025

7. hashtag # in RCX (IVRs and queue events)

   43 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Laurent Lafon supported this idea  ·  Apr 1, 2025

8. RingCX Digital Message Notification Improvements

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   39 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Laurent Lafon supported this idea  ·  Mar 19, 2025

9. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   59 votes

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   3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   In design

   Laurent Lafon supported this idea  ·  Mar 19, 2025

10. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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    30 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Laurent Lafon supported this idea  ·  Mar 18, 2025

11. Rooms Connector: Report on use and alert when all concurrent licenses are in-use

    20 votes

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    Under Review  ·  1 comment  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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    Laurent Lafon supported this idea  ·  Mar 5, 2025

12. Easier Contact Centre Management Solution

    13 votes

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    Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Laurent Lafon supported this idea  ·  Feb 27, 2025

13. Auto answer management options separately for inbound and outbound calling

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    51 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Laurent Lafon supported this idea  ·  Oct 2, 2024

14. Delay in the event after "Single Play Audio"

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    18 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Laurent Lafon supported this idea  ·  Sep 11, 2024

15. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    19 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Laurent Lafon supported this idea  ·  Jul 11, 2024

16. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Laurent Lafon supported this idea  ·  Jul 10, 2024

17. RCX - ability to disconnect the 3rd party when using transfer or requeue

    9 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Laurent Lafon supported this idea  ·  Jul 10, 2024

18. Enhance Agent States

    63 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Laurent Lafon supported this idea  ·  Jul 9, 2024

19. Internal chat for supervisors and agents

    39 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

    Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

    Laurent Lafon supported this idea  ·  Jul 9, 2024

20. Percent calculation with filters - Business Analytics

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    23 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Laurent Lafon supported this idea  ·  Jul 9, 2024