Settings and activity

33 results found

1. Supervisor access for survey results in RCX

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Laurent supported this idea  ·  Jun 27, 2025

2. Removing "change the status of an agent" without their consent

   11 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Laurent supported this idea  ·  May 12, 2025

3. call offers for the longest wait time

   193 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Laurent supported this idea  ·  Apr 10, 2025

4. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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   37 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Laurent supported this idea  ·  Apr 10, 2025

5. hashtag # in RCX (IVRs and queue events)

   41 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Laurent supported this idea  ·  Apr 1, 2025

6. RingCX Digital Message Notification Improvements

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   38 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Laurent supported this idea  ·  Mar 19, 2025

7. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   53 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Laurent supported this idea  ·  Mar 19, 2025

8. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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   29 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Laurent supported this idea  ·  Mar 18, 2025

9. Rooms Connector: Report on use and alert when all concurrent licenses are in-use

   20 votes

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   Under Review  ·  1 comment  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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   Laurent supported this idea  ·  Mar 5, 2025

10. Easier Contact Centre Management Solution

    13 votes

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Laurent supported this idea  ·  Feb 27, 2025

11. Auto answer management options separately for inbound and outbound calling

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    44 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Laurent supported this idea  ·  Oct 2, 2024

12. Delay in the event after "Single Play Audio"

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    18 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Laurent supported this idea  ·  Sep 11, 2024

13. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Laurent supported this idea  ·  Jul 11, 2024

14. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Laurent supported this idea  ·  Jul 10, 2024

15. RCX - ability to disconnect the 3rd party when using transfer or requeue

    8 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Laurent supported this idea  ·  Jul 10, 2024

16. Enhance Agent States

    61 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Laurent supported this idea  ·  Jul 9, 2024

17. Internal chat for supervisors and agents

    38 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Laurent supported this idea  ·  Jul 9, 2024

18. Percent calculation with filters - Business Analytics

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    23 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Laurent supported this idea  ·  Jul 9, 2024

19. Analytics - ability to add calls routed to message only extension or announcement only extension.

    38 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Laurent supported this idea  ·  Jul 4, 2024

20. Presence sync bidirectional visual delay

    33 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Laurent supported this idea  ·  Jul 1, 2024