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10 votesFuture Consideration · 1 comment · Developer Platform, APIs, & Integrations » Integrations · Admin →
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Arch Capital is an existing, custom engineered BYOC, customer who's HQ is located in Bermuda. They needed local Bermuda DIDs. Bermuda regulations require ALL local, LD and International calls to use Bermuda PSTN.Because we don't have a Bermuda dial plan users cannot select Bermuda as their Home Country and therefore customer's Bermuda DIDs cannot be assigned as a RC DL they can only be added as Additional Numbers (DIDs).As a result we currently have to assign a (pseudo) DL for each user and create complex call routing rules for emergency services such as 911.Arch CapitalARR: $1,946,602SFDC Link: https://rc.lightning.force.com/lightning/r/Account/0012H00001ZSFXWQA5/viewWe have another existing customer, Argonaut Management Services that is under contract for a custom BYOC solution in Bermuda.Argonaut Management ServicesARR: $406,450SFDC Link: https://rc.lightning.force.com/lightning/r/Account/0012H00001anoiyQAA/view