← RingCentral Ideas

Settings and activity

40 results found

  1. Call queue groups should also be visible on the HUD

    73 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  2. Reporting for Contact Center Numbers in RCO

    20 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  3. To allow a user to have the InContact SalesForce agent “lightning” dialer open and functional in multiple Salesforce browser tabs.

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  4. The ability to set up certain skills/queues from allowing transfers

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  5. Reporting for Current Time Zone

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  6. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  7. Manage multiple calls on hold

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  8. Ability to remove Company Contact

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. RingCentral app doesn't display company name on inbound call

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  10. Allow data on abandoned calls to be downloadable along with the other call data

    4 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  11. Display Corporate Directory as a List Instead of Having to Search

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  12. customize corporate directory

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  13. Added KPI's on Performance Reports Regarding IVR extensions to have a computation on how many percent callers press an option.

    4 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  14. Warm Transfer for RingCentral for Microsoft 365 Integration

    7 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  15. Team search in iOS and iPadOS

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Alert users when being monitored

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  17. There is no elegant way to transfer to RC Office extensions through the MAX agent

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?

  18. Dashboard availability without logging on

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  19. Max Agent Click to Dial, from Browser/desktop

    5 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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  20. do away with Max Agent entirely

    30 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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