← RingCentral Ideas

Settings and activity

40 results found

  1. Salesforce Adapter needs seach to be case insensitive

    2 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Jacob shared this idea  · 

  2. Salesforce Adapter shows inactive agents in search

    2 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Jacob shared this idea  · 

  3. Salesforce Adapter needs integrated softphone option

    2 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Jacob shared this idea  · 

  4. Salesforce Adapter does not allow the removal of Mask

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Jacob shared this idea  · 

  5. Different Call Recording Announcement settings per site

    18 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Jacob shared this idea  · 

  6. Disclaimer link to SMS texts

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  7. Announcement Only Extensions- Post Announcement Destination Configurable

    9 votes
    Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. IVR option to play just an audio file

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Ability to change the number of prompts played in an IVR

    16 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Allow users to limit the numbers of times the IVR repeats before using call handling.

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Option to select single playback when using IVR menu

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Reduce prompt played to 1 time in general IVR setting before its transferred to an extension

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  13. Adjust the Prompt repeat times of IVR menu

    14 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Analytics - IVR key presses as a KPI option

    32 votes
    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  15. RingCentral App needs a setting to "Bring to front" on an incoming call, not just a task bar notification

    24 votes
    Implemented  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    53 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. calendar for holidays

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. IVR change default greeting being played 3 times

    28 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. IVR Feature: Pre-pend a message/greeting on the IVRs then resume

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  20. An overview, within the User Settings, of all group memberships.

    88 votes
    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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