Settings and activity
46 results found
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64 votes
Vanessa
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6 votesVanessa
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2 votesVanessa
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3 votesVanessa
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31 votesVanessa
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An error occurred while saving the comment Vanessa
commented
Drafting a weekly report, to be sent via email, that outlines the number of calls received by a specific group of extensions. The report should include details such as the source of the calls (DDI, switchboard, IVR), whether the calls were answered or missed, the length of time the caller was waiting, and other relevant metrics.
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12 votesVanessa
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7 votesVanessa
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32 votesVanessa
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19 votesVanessa
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An error occurred while saving the comment Vanessa
commented
In certain cases, agents answer a call and then place the caller on hold but may become distracted and forget about the caller still waiting on the line. To address this, implementing a "Call On Hold Reminder" feature would be highly beneficial. This feature would send periodic notifications or reminders to the agent, alerting them that a call is still on hold and needs attention.
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5 votes
An error occurred while saving the comment Vanessa
commented
When the user calls a number that is busy, a feature that will allow them to automatically call the busy number once it becomes available again
Vanessa
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15 votesVanessa
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11 votesVanessa
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2 votesVanessa
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4 votesVanessa
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1 voteVanessa
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44 votes
An error occurred while saving the comment Vanessa
commented
We want to have the option to remove our main company number as the caller ID number when doing an outbound call from the RingCentral app.
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41 votes
An error occurred while saving the comment Vanessa
commented
Wants to have the ability to schedule a conference call
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30 votes
An error occurred while saving the comment Vanessa
commented
Wants to have the ability to delete contacts. Unable to remove them but can only block. The block option only worked for the first born users. Unable to edit my own contact info too.
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244 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
Vanessa
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An error occurred while saving the comment Vanessa
commented
wants to have the ability to have the audit trail feature for each site.
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24 votes
An error occurred while saving the comment Vanessa
commented
We would like to use the CNAM feature for EU accounts. Currently, this is not an option.
Announce incoming calls not only on supported desk phones but also through speakers or the intercom system for broader coverage.