This is absolutely critical to our business as well! Please remove this limitation.

Please retain all text, as this is very important.

It is essential in our business to be able to review texts if something comes up for communication with owners or tenants.

Extremely important to retain all texts in 2025z

We must be able to retrieve all old text messages. This is critical in our industry!!

It is critical in our industry to retain access to text messages. Please allow this.

This NEEDS to get done. Why on earth would there be a retention limit on texts? PLEASE GET THIS DONE ASAP.

This is a serious concern, that Ring Central has failed to communicate with us on your system limitations. It is critically important that we are able to obtain our patients text history. There needs to be a better solution to resolve this issue, rather than submitting a vote. You will lose clients for sure!

Here is the same idea posted elsewhere: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48019190-increase-or-remove-sms-storage-limit-of-5000-per-f

This limit is actively damaging our ability to do business.

Extremely concerning that this limitation wasn't communicated. We need to see history > 180 days AND a 5000 limit is crippling when you manage hundreds of clients primarily through text messaging. Please address this as quickly as possible!!!

This is a little bit insane to me- we were never told about a limit and one of our sales people is now losing text history with customers because of this. RingCentral - you need to provide a solution for this, this actively damages our ability to do business.

Yes, we definitely need this feature! We are only able to access about 9 months of customer interactions ... some of our jobs can span that long, and we need to have accurate records of communication.

Very important. We need to easily see conversations (not through archiver) we've had with customers and with the 5000 limit, we are only able to go back about 8 months. We also wish this was disclosed at the time onboarding, as this was a feature our previous system had.

I work in healthcare, and the documentation of events that happen is critical. We send 5000 messages a month, and I lose all my history every month that passes.

Very important for our business to have the number of SMS & MMS messages increased from 5,000 to 100,000, or No limit..
Thank you.

AGREED, AND HIGHLY NEEDED, THIS IS A FEATURE THAT HAS REALLY HAD US LOOKING INTO OTHER VOIP COMPANIES TO USE, AND AS WE SEE THERES A FEW THAT HAVE THIS, JUST REALLY DONT FEEL LIKE LEARNING ANOTHER SOFTWARE ALL OVER AGAIN SO TRYING TO HOLD OUT AND WAIT FOR THIS MUST NEEDED UPGRADE

This is definitely a needed feature.

Increase the 5000 text limit for SMS messages to a greater amount. Also increase the history length to greater than 180 days. 1 year or better.

Allow users to retrieve all old text messages.