Settings and activity

87 results found

1. Add support for RCV into RingSense AI Assistant

   4 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Matt supported this idea  ·  Oct 8, 2024

2. Agent Activity Report

   25 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Matt supported this idea  ·  Oct 8, 2024

3. Add an OPT Out Signature line to SMS message automatically

   45 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Matt supported this idea  ·  Sep 19, 2024

4. Comprehensive opt-out/opt-in process for RingEX SMS messages

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Matt supported this idea  ·  Sep 19, 2024

5. Template library function for SMS

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Matt supported this idea  ·  Sep 19, 2024

6. Retain the main number as SMS outbound caller id.

   46 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Matt supported this idea  ·  Sep 19, 2024

7. Different SMS recipients for Main Number and IVR Menus

   33 votes

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   5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Matt supported this idea  ·  Sep 19, 2024

8. Making SMS texting while on call faster/more efficient for desktop program (not extension)

   99 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Matt supported this idea  ·  Sep 19, 2024

9. RingSense Sentiment Playback Tracking/Pinpoint

   19 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Matt supported this idea  ·  Sep 19, 2024

10. Ability to use RingSense on Queue Calls

    48 votes

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    5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  Eugene responded

    See "Call Queue" filter in "All filters" on the Calls page.

    Matt supported this idea  ·  Sep 19, 2024

11. RingSense Dashboard based landing page to drive adoption and insight

    61 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Matt supported this idea  ·  Sep 19, 2024

12. to separate the vm and fax notification

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Matt supported this idea  ·  Sep 19, 2024

13. Email copy of call recording

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Matt supported this idea  ·  Sep 9, 2024

14. Enable call recording email notification

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Matt supported this idea  ·  Sep 9, 2024

15. Call Recording Notification via Email

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Matt supported this idea  ·  Sep 9, 2024

16. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    112 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Matt supported this idea  ·  Aug 28, 2024

17. add HUD feature to apple iphone app.

    122 votes

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    Under Review  ·  26 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Matt supported this idea  ·  Aug 28, 2024

18. Monitor HUD on android RC mobile app

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Matt supported this idea  ·  Aug 28, 2024

19. Honor Opt Out for P2P SMS

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Matt supported this idea  ·  Aug 22, 2024

20. Implement Opt-in / Opt-out Controls for Enhanced Business SMS

    31 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Matt supported this idea  ·  Aug 22, 2024