Different SMS recipients for Main Number and IVR Menus
Currently we are only able to set 1 SMS recipient inside the Auto Receptionist's General Settings. This SMS recipient is used for both our company Main Number and for all IVR Menus. We'd like to have the possibility of assigning an SMS recipient that's different from the Main Number SMS recipent to our IVR Menus.
Jose
shared this idea
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Joel
commented
Text availability for my employees is critical. Everyone being able to see as well as respond to texts will help expedite client our needs and shorten our response times. Some people will not answer a phone call and only acknowledge texts. This will also help us to cover vacations and sick leave.
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Aqua
commented
They have the option for call queues hope they make it an option for IVR soon. Everyone texts phone numbers now days!
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Erika
commented
This needs to happen, I need my assistance to be able to respond to messages...