RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions

Current Limitations:
While RingCentral allows setting voicemail notifications for existing email addresses, this functionality isn't available for "Message Only Extensions" under Phone System > Groups.
Currently, there's no way to manually forward existing voicemails on Message Only Extensions to a newly added external email address.

Proposed Feature:
• Implement the ability to forward existing voicemails stored on a Message Only Extension to a user-specified external email address.
• This functionality should be accessible within the Message Only Extension settings in Phone System > Groups.
• Allow users to select individual voicemails for forwarding or implement a bulk forwarding option for efficiency. Bulk forwarding could be achieved through:
• A selection tool within the voicemail list.
• A dedicated "Bulk Forward" option allowing users to choose a date range or specific criteria for forwarding multiple voicemails.

Benefits:
• Improved flexibility for users with Message Only Extensions to manage existing voicemails.
• Users can forward voicemails to their preferred external email address for easier access and management.
• Bulk forwarding functionality saves time by allowing users to forward multiple voicemails at once.

Implementation:
• A new option within the Message Only Extension settings, titled "Forward Voicemail," could be added.
• Upon selecting this option, users can choose individual voicemails or utilize a bulk forwarding tool.
• Users should be able to enter a new external email address for forwarding.
• RingCentral can determine the best approach for forwarding the voicemails:
• Attaching audio files.
Including links to access the voicemails within the RingCentral platform.

Target Users:
• Users with Message Only Extensions who need to manage existing voicemails.
• Businesses that utilize Message Only Extensions and want a way for users to efficiently forward voicemails to external email addresses.

Thank you for considering this feature request. We believe this addition will enhance the functionality of Message Only Extensions and improve user experience.