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Settings and activity

25 results found

  1. Generate a report that shows received and missed calls while the user is on a live call.

    3 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Matt supported this idea  · 

  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    456 votes

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    Future Consideration  ·  65 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Matt supported this idea  · 

  3. Quality planner / Scorecard settings - Allow dispute to go to Another person

    2 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Matt shared this idea  · 

  4. Quality planner in QM has limitations; unable to select an individual instead of a group.

    3 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Matt shared this idea  · 

  5. Quality planner - once an evaluation plan has expired, the plan disappears and results are not available

    3 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Matt shared this idea  · 

  6. Download User List with All Settings/Permissions etc

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Matt shared this idea  · 

  7. Delete user from from the account with active directory

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Tiered Ring Groups - Call Queues

    4 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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  9. Disable Recording Function for Specific Users

    20 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Matt commented  · 

    We are just coming over to RingCentral from an on-prem solution. This is a feature that we are losing by moving to Ring Central.Currently inside Ring Central Admin portal you have the ability to Record Incoming CallsRecord Outbound CallsNew Option Do Not Record ExtensionThe scenario is the CEO or other C-Suite Employee who's calls are not being recorded. CEO calls an employee who's calls are recorded and then you have the Situation where C-Suite call is being recorded. The do not record should override other settings.Simple request is add option for calls to not be Recorded. How the options would be selected in my exampleRecord Incoming Calls - NoRecord Outbound Calls - NoDo Not Record Extension - Yes

  10. Allow Users To Turn Off Call Waiting

    27 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  11. Connect Next Incoming Calls Directly to Voicemail when engaged on an active call

    35 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Disable Call Waiting tone on soft phone

    48 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  13. Disable call waiting feature for calls made to a user extension

    38 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  14. Call waiting for direct calls

    33 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  15. Prevent/Disable second call going through to extension

    40 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  16. Automatic divert to voicemail when already on another call

    36 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Single Call Handling for users that are working Queue Calls.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  18. Allow Visibility to see which templates are assigned to a user

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Include Playing of Call Recordings in the Audit Trail

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Edit Completed Evaluation

    9 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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