Settings and activity

17 results found

1. Manual Exports and Automated exports to support shorter intervals by default

   4 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Shankar shared this idea  ·  Oct 16, 2020

2. Support agent availability for Live Agent handover

   3 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Shankar shared this idea  ·  Oct 16, 2020

3. RingCentral Office Call Deflection into Engage Digital

   5 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Shankar shared this idea  ·  Nov 1, 2020

4. RingCX Native Connector Support for We-Chat

   5 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Shankar shared this idea  ·  Oct 26, 2020

5. Add RCO response and Audit Trail Log for "Ask the Expert" functionality within Engage Digital

   8 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Shankar shared this idea  ·  Feb 21, 2021

6. WhatsApp Outbound API

   15 votes

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   2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  Michelle responded

   RingCX has an API that facilitates this

   An error occurred while saving the comment
   Shankar commented  ·  Feb 2, 2021  ·  Edit…  ·  Delete…

   https://developers.facebook.com/docs/whatsapp/api/messages/message-templates/interactive-message-templates

   Save Submitting...
   Shankar shared this idea  ·  Jan 7, 2021

7. Separate call recording announcements for internal and external calls

   33 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. RCV integration with RingCentral Contact Center

   7 votes

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   Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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9. "Dashboard only" license & dashboard URLs for RCCC

   8 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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10. Implement automatic data masking controls for PII

    14 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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11. International SMS

    47 votes

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    Planned  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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12. 3rd Party Connector for Non-Native Messaging Channels and High Volume SMS (International)

    5 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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13. Ask an expert v2

    4 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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14. Better digital support for bank branches

    3 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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15. Virtual backgrounds

    165 votes

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    8 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminHarish (Senior Product Manager, RingCentral) responded

    Meeting participants can choose from 25 premium virtual backgrounds across five themes — Minimal, Modern Office, Nature, Cozy, and Futuristic — in the RingCentral app on desktop and mobile. A customer-facing article for the refreshed set is in progress.

    
    

16. File metadata for Archiver

    7 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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17. RingEX PCI Compliance

    19 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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