← RingCentral Ideas

Settings and activity

17 results found

  1. Manual Exports and Automated exports to support shorter intervals by default

    4 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Shankar shared this idea  · 

  2. Support agent availability for Live Agent handover

    3 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Shankar shared this idea  · 

  3. RingCentral Office Call Deflection into Engage Digital

    5 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Shankar shared this idea  · 

  4. RingCX Native Connector Support for We-Chat

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Shankar shared this idea  · 

  5. Add the ability to create structured messages directly via Admin UI (User Interface) within Engage Digital

    7 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Shankar shared this idea  · 

  6. Add RCO response and Audit Trail Log for "Ask the Expert" functionality within Engage Digital

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Shankar shared this idea  · 

  7. WhatsApp Outbound API

    15 votes
    2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Shankar commented  · 

    https://developers.facebook.com/docs/whatsapp/api/messages/message-templates/interactive-message-templates

    Shankar shared this idea  · 

  8. Separate call recording announcements for internal and external calls

    25 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. RCV integration with RingCentral Contact Center

    7 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  10. "Dashboard only" license & dashboard URLs for RCCC

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  11. Implement automatic data masking controls for PII

    14 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  12. 3rd Party Connector for Non-Native Messaging Channels and High Volume SMS (International)

    4 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  13. Ask an expert v2

    4 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  14. Better digital support for bank branches

    3 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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  15. Virtual backgrounds

    165 votes
    Implemented  ·  8 comments  ·  Events & Video » Other  ·  Admin →
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  16. File metadata for Archiver

    7 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  17. RingEX PCI Compliance

    19 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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