Settings and activity

98 results found

1. Assign CNAM to individual users direct numbers via Admin Portal

   49 votes

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   5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   Thanks for sharing this idea! We’re happy to let you know that this feature is now available — you can now set a Caller ID name (CNAM) for an individual phone number directly from the Admin Portal.

   Learn more about how to set it up here: Setting a Caller ID name for an individual phone number.

2. Create threads from messages

   147 votes

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   14 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is available across all RingCentral accounts as of 3/4/2025, please ensure you are on the latest version of the app. Thank you!

3. Disable Auto Answer For Intercom

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. send automated sms link from IVR key presses

   21 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. Intercom feature for PBX federated accounts

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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6. See call history of users we monitor via the RingCentral app

   16 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Ability to have SMS/Fax recepient in IVR extension

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Extract SMS

   10 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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9. RC App Faxing - need ability to add info in To, Company and Phone fields

   11 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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10. To add more recipient on SMS notification when voicemail messages are received.

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. To add more Desk Phone Compatible Devices for Deskphone Pairing YeaLink T48

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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12. Play the recorded message once the outbound call is answered by the third party

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Separate Outbound Calling Announcement

    25 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Closed caption in Phone app

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Number Name as Identifier for RC for Google Chrome

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. An option in the application to separate the logs of the hotdeskphone log in vs to the regular in bound and outbound call

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Call Screening and Play Announcement

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. The Call Forwarding Feature from one extension to another extension

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Add notes on voicemail and arranging the voicemail

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Download SMS via RC App.

    39 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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