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8 results found

  1. Include Site Numbers in Company Directory - multisite setup

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Anonymous shared this idea  · 

  2. Please remove disabled & deleted users from any call flows/ring groups

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Anonymous shared this idea  · 

  3. Allow handling of multiple Call Queue calls

    81 votes

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    20 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.

  4. Desk phone to ring first before app

    101 votes

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    Implemented  ·  10 comments  ·  Phone & Messaging » Other  ·  Admin →
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  5. Adjust how missed calls are categorized for group calls

    465 votes

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    55 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update January 2024: This is now panned for Q2 2024


    Good news! We're planning to implement support for SIP cancel cause=200 "call answered elsewhere" for simultaneous ringing calls. Implementation of this SIP standard will prevent misleading missed call notifications from being reported when the simultaneous ringing call is answered by someone in the group. The feature is planned, but may not get delivered until Q1 2024. We will keep this post updated when we have a more specific date!

  6. Call Handling- forward calls to another Ext and ring to a mobile/desktop app for another user

    19 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Separate ring for Desktop app and Mobile app

    160 votes

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    15 comments  ·  Phone & Messaging » Application  ·  Admin →
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  8. Video Screen Share and Recordings are VERY blurry on high resolution screens

    17 votes

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    Implemented  ·  6 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Anonymous commented  · 

    RC Video's recordings currently max out at 720P. This is simply not acceptable for capturing video from screens from 20 years ago (1080P), let alone today (2160P). The 1080P max for live video and 720P max for recorded video is simply not sufficient, especially when capturing small details on screen, such as complex systems that have a lot of small text onscreen. Telling end users to change their resolution on their PC before presenting/recording is NOT a solution.