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  1. 6 votes

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    Bryan shared this idea  · 
  2. 11 votes

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    Bryan shared this idea  · 
  3. 91 votes

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    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
  4. 101 votes

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  5. 469 votes

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  6. 19 votes

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  7. 170 votes

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  8. 17 votes

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    Bryan commented  · 

    RC Video's recordings currently max out at 720P. This is simply not acceptable for capturing video from screens from 20 years ago (1080P), let alone today (2160P). The 1080P max for live video and 720P max for recorded video is simply not sufficient, especially when capturing small details on screen, such as complex systems that have a lot of small text onscreen. Telling end users to change their resolution on their PC before presenting/recording is NOT a solution.